Job Details

Technical Writer

Company name
TIAA-CREF Individual & Institutional Services, LLC

Location
Charlotte, NC

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Technical Writer

TIAA

Charlotte

NC

Job #664747899

Description:

COMPANY OVERVIEW:

As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.

To be difference makers.

For more information about TIAA, visit our website at ~~~ .

POSITION SUMMARY:

This role is for a Technical Writer who will support the

Client Services area in CS&T. The

objective of this role is to collaborate with our business partners to help

design and document new and existing procedures. This person will engage with

business partners to analyze, implement and update processes by using sound

process improvement models and techniques.

KEY RESPONSIBILITIES AND DUTIES:

Act as a thought partner working with thebusiness to identify and mitigate regulatory risks where applicable throughprocess documentation

Collaborate and influence audiences acrossdifferent functions and at different levels in the organization

Develop professional content that addressesregulatory issues, e.g., SOX and SSAE16, where applicable

Facilitates documentation meetings with multiplebusiness partners; responsible for standardizing procedures

Works with various functional units to analyzeand document current business processes and determine areas for improvement(reliability and efficiency). Includes reporting out to business and/or upperleadership

Works effectively with business lines toidentify opportunities to improve business process and optimize value throughthe application of Lean, Six Sigma and continuous improvements tools andmethodologies

Produces high-level documentation and visualcommunication to drive and improve TIAA operational processes.

Ensures alignment and focus on business unitwith cross-site operations and company-wide goals, strategies and priorities.

Qualifications:

QUALIFICATIONS:

Required Qualifications:

Bachelor’s degree required. Preferred degree inCommunications or English

3 or more years of direct technicaldocumentation experience or relevant job experience including financial and/ordata research and analysis experience

3-5 of years of experience with Visio and MS Word,Excel, Access and PowerPoint (SUMIFs, Pivot Tables, VBA Lookups)

Preferred Qualifications:

Must have excellent oral and writtencommunications skills, in addition to critical persuasive and influencingagilities

Solid understanding of the technical writingprocess and linear approach to process design and experience following theguidelines from the Chicago Manual of Style

Excellent presentation capabilities necessaryfor facilitating and negotiating with various business professionals

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law at ~~~ .

If you need assistance applying due to being visually or hearing impaired, please email Careers Help .

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017

C23921

Job:

Operations

Primary Location:

CO-Denver

Req ID:

1713300

Updated 05/13/2018

Company info

TIAA-CREF Individual & Institutional Services, LLC
Website : http://www.tiaa-cref.org

Company Profile
TIAA-CREF is a leading financial services organization with $487 billion in assets under management (as of 3/31/12). The firm is a leader in helping those in the academic, medical, cultural, governmental and research fields plan for retirement, and life’s other goals. Over 3.7 million individuals trust us to help support their financial well-being.

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