Job Details

Clinical Health Coach - Corporate Per Diem

Company name
Health First, Inc.

Melbourne, FL, United States

Employment Type


Posted on
Jan 13,2020

Valid Through
Apr 27,2020

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Clinical Health Coach - Corporate, Per Diem','045318','!*!POSITION SUMMARY:To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: encouraging self-management and direct communication between the patient/caregiver and the primary care provider; the coach also empowers the patient/caregiver to assert a more active role during care transitions and to develop lasting self-management skills. This will include using patient facing self-management technology to connect with the patients. The health coach will engage patients, and community members in identifying lifestyle modification opportunities, establishing goals and action plans, and conducting follow-up to support healthy, sustainable behavior change The Health Coach will be responsible for contacting patients that are eligible for the program for enrollment and providing necessary wellness coaching to reduce or eliminate high-risk behaviors, improve self-management of their chronic condition, reduce the risk of admission or readmission into the hospital and improve overall health and well-being of the patient. The Health coach will support individual patients with complex needs over a designated period that will include hospital and possible home visits and follow-up phone calls, emails, in order to decrease and/or prevent hospital admissions/readmissions and improve quality of life.PRIMARY ACCOUNTABILITIES:Quality/No Harm:Works with care teams and technology to identify high-risk, high-need patients by helping to implement best practice processes for preventative services, chronic care and disease managementAct as the liaison between the patient, the patient support network, treating physician(s), and ancillary providers utilizing a multi-disciplinary approach to assess, identify, plan, health goal setting and measure optimal clinical outcomeProvide face-to-face and/or telephonic coaching, support and educationUtilize motivational interviewing and engagement strategies to support overall health, wellness of patients and self-management which includes employing behavior change/motivational interviewing skills to assess readiness, health goal setting short and/or long term needs, engage patient's plans for change following standard policy and procedures, clinical guidelines and national evidenced-based criteriaEducate and refer patients to available health resources when appropriate.Provide support to patients in order to help them identify a need for behavior change to improve health status, reduce health risks and improve quality of life.Follow up with patients to ensure that patient engagement has been achieved and assess future educational and/or program referral needs.Implements coaching plan by using behavior change principles to identify member barriers and develop ways to overcome those barriers.Document interactions and interventions as directed with health technology tools.Support clinical integration and collaboration on patients’ care plan in conjunction with other health professionalsRefer cases needing more intensive management when indicated to case management, nursing etc.Customer Experience:Demonstrates positive customer relations in all settings and circumstances.Demonstrates strong I-CARE valuesPossess strong empathy skills and able to develop strong rapport with patientsDemonstrates effective communication with other members of the healthcare team and promotes effective team functioning.Provides patient, family, and/or caregiver education as directed by the plan of care.Provides service to patients and families with sensitivity and respect for their needs, expectations, age, cultural, and individual differences.Stewardship:Provides health coaching activities across the continuum of care in order to facilitate and promote high quality, cost-effective outcomes, focused on the whole patient orientation and self- management decision support and aims to minimize any fragmentation of health care delivery.Supports system-wide efforts pertaining to alternative payment models and reductions in Medicare Spending (MSPB)Physical Demands:Repetitive use of hands and fingers to enable computer useGood eyesight to read labels/prescriptions, graduated instrumentsGood hearing and listening skillsPotential for exposure to biohazardous materials, and known or unknown diseasesHandle large volumes of work for long periods of timeWalk, bend, stoop, twist, sit, and stand for long periods of time for 8-10 hours per dayMay require lifting and carrying light loads (up to 40 poundsMental Demands:Ability to manage multiple projects and prioritiesAbility to adjust approach to work in response to changing situations to achieve goalsMust have ability to concentrate on multiple priority activities.Ability to respond and make decisions quicklyAbility to handle service issues in a timely and professional mannerHigh degree of self-knowledge and emotional intelligenceAbility to handle multiple tasks, often within time constraints.Ability to quickly assess needs and make decisive decisions.Ability to speak in front of groups, taking into account ethnicity and cultural backgroundsMaintain confidentiality of patients and organizational issuesWork Schedule:Position requires ability to adapt to changes in workload and work schedule if needed','!*!Education: A Bachelor's degree or higher in health related field (i.e. health promotion, public health, nutrition, kinesiology, exercise science, nursing, etc.) Advanced certification- health coaching certification by a NCCA accredited organization, or Wellcoaches® coaching certification (or able to obtain within 6 months of hire)Skills, Knowledge, Experience:At least two years of experience as a health coach or providing impactful health promotion/disease management services (clinical setting preferred)Community education and public speaking experience preferredKnowledge of managed care concepts, health promotion/disease management strategies, and trans theoretical modelKnowledge of general healthcare practices, office workflows and medical terminologyAbility to develop health education materials and tailor information at the appropriate level of literacyStrong verbal and written communication skills and ability to apply motivational interviewing techniquesStrong organizational and prioritization skillsExperience conducting educational and support groupsKnowledge of specific disease and lifestyle related topics such as weight management, tobacco cessation, chronic conditions (CHF, diabetes, COPD) and stress management.Knowledge of community health and social service agencies and additional community resourcesPositive role model in demonstrating healthy behaviors.Working knowledge of wellness programming and individual engagement strategies.Thorough knowledge and understanding of behavior change theories and their application.Strong proficiency in Windows-based database applicationsAbility to work independently and prioritize a heavy workload with minimal supervisionAbility to work with patients to develop health enhancement strategies to improve health outcomes and self-managementExceptional problem solving skills and adept at conflict resolutionStrong customer service skills and ability to function among a high performing teamAbility to communicate in a timely manner with all stakeholdersAbility to effectively establish rapport with patients/members in person and via telephone','Corporate Services','Health First, Incorporated','United States-Florida - Brevard County-Melbourne','','Per Diem','8:00 am - 4:30 pm','8:00 am - 4:30 pm','Associate','Clinical Health Coach - Corporate, Per Diem

Company info

Health First, Inc.
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