Pharmacy IT - Digital Director

Profile

Job Information

Humana

Pharmacy IT - Digital Director

in

Green Bay

Wisconsin

Description

The Pharmacy IT Digital Director is responsible for the Digital interactions between our customers and our Pharmacies. This leader requires an in-depth understanding of how Digital eCommerce capabilities are applied to Pharmacy.

Responsibilities

The Pharmacy IT Digital Director is responsible for the development and quality of eCommerce and Digital capabilities for the Pharmacy segment. They are a key contributor with multiple business stakeholders to the roadmap and future capabilities. This individual will also researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Own & continuously optimize the site experience on all Pharmacy Storefronts. The Digital Director will also:

Ensure DTC revenue goals & site KPIs are achieved

Manage & Grow the Pharmacy business from a Digital eCommerce lens

Collaborate with the product, business operations, and other teams on new initiatives, A/B testing, etc. to drive innovation and improve customer & site experience

Own the development, project road map & launches for additional storefronts or experiences

Oversee all new launches on the site to ensure optimal consumer experience.

Alongside our Product, Engineering & Design teams, drive site enhancements & redesign efforts

Manage and grow our relationship with 3rd party eCommerce partners and apps

Required Qualifications

8 years experience in eCommerce, preferably with SalesForce Commerce Cloud

A technical eCommerce expertise with the ability to troubleshoot and solve problems

Experience managing storefronts driving significant revenue & launching a large volume of new products at a high frequency

Has a pulse on eCommerce best practices, trends & innovation

Highly motivated, self-starting individual that is driven to surpass goals and KPIs

Extremely organized with great attention to detail

Experience working in an agile and fast-paced environment

Ability to work well cross-functionality as this role with touch many different teams

Interfaces with business partners and internal staff, including senior management on a wide variety of technical issues. Uses technical expertise to develop and deliver formal and/or spontaneous presentations to such groups.

Establishes and maintains effective communication about software development requirements, projects and deliverables with stakeholders and functional managers.

Identifies, defines and works to resolve resource conflicts as required to support business priorities.

Preferred Qualifications

Master's Degree

Pharmacy business and Technology Experience

Digital Business Model Transformation Experience

Additional Information

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination, including booster or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com