Analyst Digital Experiementation

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Comcast Digital Experimentation team is enabling evidence-based decision-making at scale. We use A/B testing and other field experiments to better understand consumer behavior. As part of the team, you'll help develop live prototypes seen by millions of Xfinity.com customers and support feature releases that impact $billions in revenue. This is a remote role, but you must live in the United States and work Eastern time zone hours. Travel to Philadelphia, PA maybe required up to 6 times/year.

Job Description

Expected Contributions

This role supports the Senior Manager, Digital Experimentation by doing anything and everything to move an experiment from start to finish: From finding interesting testing opportunities and compiling development requirements, to communicating details to stakeholders and honing your storytelling abilities. As you grow into your responsibilities, you'll need to:

Be detail oriented:

Translate business goals and objectives into experiment design briefs and technical specifications

Forecast experiment traffic requirements, test duration and expected outcomes

Work with front-end developers to identify the right technical solutions

Work with QA and IT staff to identify and mitigate experience defects

Develop and troubleshoot Adobe Target WYSIWYG campaigns, including audience logic and basic HTML

Be results focused:

Analyze test results, collaborate on findings, and document in Smartsheets, Confluence and PowerPoint

Continually groom the experiment library with new and updated briefs, results, and meta data

Conduct research reviews, identify critical customer needs, and highlight themes that drive orders, decrease servicing costs, and increase customer satisfaction

Be an influencer:

Promote experiment results broadly, helping teams connect the dots and finalize decisions

Participate in daily stand-ups, identifying potential solutions to the day's tasks

Be a teammate: Jumps in, learns what's needed and gets it done!

Required Experience:

A flexible mindset: analytical, creative, curious, and technical

Excellent written, oral communications and leadership skills: can interact with and influence creative and technical partners

Mastery of Excel and PowerPoint: able to create engaging stories around data

Bachelor's degree or comparable professional experience in: Analytics, computer science, economics, performance marketing, statistics, user research, or similar fields

Preferred Experience:

Background with analytics, ecommerce, or technology

Bachelor's degree with 2 years professional experience

Hands on experience with Adobe Analytics, or other data analysis tools like Quantum Metric and Tableau

Hands on experience with Adobe Target, or other A/B testing tools like APT and Split.io

About Comcast Digital Experimentation

As a Experimentation Analyst, you'll be part of the Digital Excellence and Optimization (DXO) team inside the larger Digital Experience and Platforms (DXP) organization. Our overarching mission is to create converged experiences and transform our underlying capabilities so that we can solve our customers problems digitally, foster greater trust, and drive business value.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com