Job Details

Store Support Supervisor

Company name
Whole Foods Market IP, L.P.

Location
Boise, ID

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Job Description

Assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Maintain attractive Front End displays and support the regional Front End vision. Support the Front End Team Leader and Associate Team Leader(s) to ensure smooth operation of the Front End Team. Ensure a positive company image by providing courteous, friendly, and efficient service to customers and Team Members.

Responsibilities

Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service.

Actively manage work flow on the front end, manage customer flow, and report performance and policy issues to the Team Leader and Associate Team Leader.

Help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader

Establish and maintain a positive work environment that supports a high Team Member morale.

Communicate and maintain Team Member safety and security standards.

Supervise and delegate tasks to Front End Team Members.

Assist in training of new Team Members, utilizing learning checklists and training materials.

Support national, regional, and store programs.

Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.

Open and close department according to established procedures.

Oversee team and resolve difficult customer situations.

May assist with interviewing

Determine break schedule and ensure all necessary breaks are given.

Communicate team concerns to the Team Leader and Associate Team Leader.

Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.

Operate and sanitize all equipment in a safe and proper manner.

Knowledge, Skills, & Abilities

Excellent communication skills and willingness to work as part of a team

Ability to deliver information in a clear and respectable manner to fellow team members and customers

Extensive knowledge of Front End Team procedures and policies

Capable of teaching others in a constructive and positive manner

Ability to perform physical requirements of position

Ability to operate all necessary equipment

Strong demonstrated organizational and time management skills

Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook

Able to prioritize efficiently and delegate responsibilities

Ability to work a flexible schedule including nights, weekends, and holidays as needed

Desired Work Experiences

1 year Front End or Customer Service experience required

Customer Service Focus

Team Building

Employee Relations

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

Company info

Whole Foods Market IP, L.P.
Website : http://www.wholefoodsmarket.com

Company Profile
Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we’re all about. Oh yeah, we’re a mission-driven company too.

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