Job Details

Lab Customer Service Rep - Part Time - Afternoons - 67988

Company name
The Toledo Hospital

Toledo, OH, United States

Employment Type

Customer Service, Healthcare

Posted on
Jul 28, 2022

Valid Through
Nov 10, 2022


Job Description

The Lab Customer Service Tech performs as a customer service representative by serving as the initial contact for clients, handling highly confidential information, solving client problems of a general nature and providing quality reporting of patient results.  Provides clerical support for lab and hospital staff /this is a heavy phone work position. 

Responsibilities include: 

Able to move about hospital and between workstations 

Able to understand directions, communicate and respond to inquiries 

Requires effective interpersonal skills and a high degree of discretion 

Responsible for the tracking of specimens, billing and distribution of results from testing sent to various laboratories 

Complies with requirements of accreditation (JCAHO, CAP) and regulatory agencies by attending in-services and continuing lab education 

Perform other duties as required

Job Requirements

Must have a high school diploma or equivalent. 

Must have a minimum of (2) years of college or have a minimum of (2) years experience in a hospital, computer or office environment. 

Preferred medical terminology and previous customer service experience. 

Must be able to input and retrieve information from computer and type 35 wpm, or have verifiable data entry experience. 

Must be able to operate copy machine and various office equipment.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio.  For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact

Equal Opportunity Employer/Drug-Free Workplace

Employee Exemption Type


Job Type

Part Time

Budgeted Hours / Pay Period


Shift Type


Shift Hours

8 hours


On-call Requirements

Additional Schedule Details


Company info

The Toledo Hospital
Website :

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