Assoc Dir,App Sys-89827
Summary of Job Function
Supports the development of individuals, teams and work initiatives. Provides the technical direction of the assigned work components for a product, platform or project. Negotiates with stakeholders to determine scope and budget of work activities which advance TSYS business objectives and client needs. Builds and maintains customer relationships.
§ Supervisory responsibility over multiple team members performing skilled tasks. Team tasks may be highly specialized in nature in one or more functional areas. Provides direction and management for team member’s career growth and mastery of job responsibilities.
§ Assists management in guiding development and support activities for respective area to include problem resolution/management, application maintenance, project requests and system enhancements. Tracks projects or tasks for component(s) to keep on schedule and to adjust resource allocation based on work prioritization.
§ May serve as Subject Matter Experts for Components (or development and support for a single module) and must be able to guide understanding of customer requirements and impact for area (e.g. monetary impacts of module to client, impact to system changes and/or issues to TSYS and Client).
§ Oversees review of deliverables from the relevant TSYS processes (i.e., Service Center, Options, TMM, CDMET, and File Transfer) for content, accuracy, and potential system impacts. Has accountability for team members’ work.
§ Provides regular reporting to the Customer and Director on status of product/projects, work requests and process improvements. Participates in client meetings and TSYS sponsored forums.
§ Represents the department in various focus groups and Six Sigma Teams. Consults on approach to client billing for services and on-going products or features.
§ Implements approach to revenue generation for projects, products and features. May present recommendations to the Pricing Committee, Investment Decision Council or other approving bodies.
§ May plan or provide input on annual budget for cost center to include employment expense, client travel, and tools and resources needed to maintain high level of client service.
§ Conducts the performance evaluation process, matching team member goals with department goals.
Required Knowledge, Skills and Abilities
§ Exhibit characteristics that align with corporate leadership and core values.
§ Listen well and utilize information.
§ Ensure meaningful performance evaluation meetings and documentation.
§ Understand the clients’ business and collaborate with the clients to meet their objectives.
§ Plan and manage to annual budget for cost center.
§ Understand the factors which enable TSYS to prosper.
§ Work well in a fast-paced, high pressured environment with irregular hours.
§ Travel as required.
§ Possess and apply specialized knowledge unique to the organization using common methods and principles.
§ Analyze information for routine problem resolution.
§ Plan and lead the work efforts of others.
§ Demonstrate appropriate leadership style in varying circumstances.
§ Guide team members performing moderately complex duties.
§ Possess proven technical skills at a senior programming level.
§ Demonstrate strong communication and presentation skills/
§ Possess knowledge of bankcard payment disputes processing lifecycle and the TSYS Dispute Resolution (TDR) application
§ Possess knowledge of IBM Rational Suite of tools (ie., RTC, BuildForge, RRC)
Education and/or Experience
Four year college degree and eight or more years professional experience or ten or more years professional experience is required. Previous management experience is required for leadership and previous experience managing teams or projects is required for matrix management. Some appropriate TSYS experience is preferred. Six Sigma Green Belt certification is preferred.
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Kelly L Hamilton
Total System Services, Inc.
Website : http://www.totalsystem.com/
38 million times each day, the people of TSYS® improve lives and businesses across the world by processing a payment. We make it possible for millions of people to move money between the world's buyers and sellers. Offering merchant payment-acceptance solutions as well as services in credit, debit, prepaid, mobile, chip, healthcare and more, we make it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience.