Technology Learning amp Development Technical Writer

Profile

Technology Learning & Development Technical Writer
The candidate will work with the TL&D team to create documentation for global distribution via the Firm’s intranet (desktop and mobile platforms), and email communications, assist with the production of video content and course packages for use within the Firm’s learning management system (“LMS”), including videos, eLearning modules, LMS packages, and documentation. Work closely with subject matter experts to understand content being developed and delivered and also modifies existing content based on feedback and changes in technology. Support the development of TL&D content, including: documentation, videos, eLearning modules, and LMS packages. Assist on special technology projects, providing documentation and resource development. Work with colleagues to maintain and improve the standardization of oneSkadden offerings. Assess existing instructional content to conform with global standards for hardware, software and other Firm processes. Promote live oneSkadden training programs. Test and evaluate existing external LMS offerings. Identify Firm training needs and communicates with Global TL&D Manager and TL&D Supervisor to develop uniform offerings for global delivery. Provide weekly training reports. Provide live training in accordance with the needs of the Firm. Monitor "Work Strategies” SharePoint for TL&D content. Monitor ITSM/ISM incidents for TL&D opportunities. Manage Firm resources responsibly. Maintain a regular and reliable physical presence in order to use on-site equipment and conduct in-person training consistent with the needs of the position. Comply with and understand Firm operation, policies and procedures. Perform other related duties as assigned. Bachelor's degree or postgraduate degree is required. Should have 2+ years of experience in technical writing or instructional design. Thorough working knowledge of Firm systems, including: Citrix, eDOCS DM, mobile device technology and apps, Webex, Zoom, Cisco Jabber, DTE Axiom, Aderant Expert Time, Chrome River, Litera Change-Pro & Metadact, Power PDF, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications is required.

Company info

Sign Up Now - EmploymentCrossing.com