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ebay Call Center Representative

Company name
eBay, Inc.

Austin, TX

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ebay Call Center Representative at eBaySkip NavigationPress tab to begin typing your search or press escape to close.Search SitecloseMenuHeader Logo

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ebay Call Center Representative

Austin, TexasApply

Job Details

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Job Description

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If youre interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay - a company you can be proud to be a part of.

We employ extraordinary people who do meaningful work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you. Weve been doing this for over 20 years and were just as passionate about it today as when we founded the company in 1995.

**Position will be located in Austin**

A day in the life:

Provide engaging customer service in a fast paced call center environment

De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience

Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction

Be able to make the right decision while keeping the customer and company in mind

Ability to work independently while doing whats best for our customers

Involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service

Weekly development sessions with Team Leaders and Coaches

What youll need

Must have conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible

Excellent verbal and written communication skills

The ability to work in a fast-paced environment while being organized and using your time efficiently

Be empathetic to customer concerns and display sincere desire to find a resolution

Ability to meet strict attendance guidelines

2 years of call center or customer service related experience

Schedule Flexibility (able to work Weekends, Holidays, Day or Night Shift)

Why eBay?

Starting Pay is $15.50-16.28

Quarterly Performance Bonus

Yearly Performance Raises

Continued Career Development and Opportunities for Growth

Health, Vision and Dental Coverage

Pet Insurance

Tuition reimbursement up to $5,250

16 Days of Paid Time Off

Paid Maternity Leave up to 6 Months

Paid Paternity Leave up to 3 Months

Adoption and Infertility Assistance

Free subscription to ********

Free Basic and Premium eBay Store

15% Discount on Employee Stock Purchase Plans

Match $ for $ up to 4% on 401K

eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge.

Onsite Gym and Wellness Programs

Unlimited Free Coke and Pepsi Products

Matching Nonprofit Donations

Flex Spending

Life Insurance

Disability Benefits

Whats next?

Our interview process will consist of a few steps but first, we will start with a video interview! Upon our recruiting team reviewing your application, you will receive an email from ********************** that will include instructions, a short tutorial and give you the opportunity to practice with test questions. If you do not see this email, please check your junk or spam mail as there is a possibility it went there as well.

Benefits of Digital Video Interviewing

You can complete your interview anytime, anywhere.

Your interview will be shared with multiple people at once, helping expedite our review process while respecting your time.

You can bring your resume to life by telling your story on video.

In order to submit your video interview, you will need a smartphone, tablet, or a webcam with a microphone and internet access.

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***************. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement R******* Apply


We are hiring! Best job ever; such a fun and chill environment. Seriously one of the best benefits packages that exist in the US. - Chelsea

Success Profile

What makes a successful Call Center Representative at eBay? Check out the traits were looking for and see if you have the right mix.

Customer Advocate 10

Results-driven 8

Passionate 8

Problem Solver 7

Team Player 8

Positive Attitude 7

Coachable 8

Addtional Traits






Team player



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Medical, Dental, Vision

401(k) / Retirement Plans

Employer Matching

Continuing Education

Tuition Reimbursement, Professional Development.

Paid Time Off

16 Days of Paid Time Off, Paid Maternity leave, Paid Paternity Leave, 11 Paid Holidays


Frontrunner Access, Onsite Fitness Center, Sports Courts, Cafeteria, Game Room, Free Soda and More


Competitive pay with Quarterly Performance Bonus, Stock Purchase Plan

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Ebay Newsroom

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About our location

Austin OfficeView Mapmap

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Company info

eBay, Inc.
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Company Profile
With 128 million active users globally, eBay is one of the world's largest online marketplaces, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses. Their collective impact on ecommerce is staggering, and more than 500 million items are listed on eBay. For the latest stories about eBay, including recent financial performance, visit our News Center.

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