Job Details

Mgr Product Marketing

Company name
Western Union Holdings Inc.

Washington, DC

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Job Description
Western Union is changing.  Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories.  We are also present in over 510,000 locations bringing immense distribution convenience to our consumers.  But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved-billions of people and businesses with unmet financial service needs.  That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses.  So, if you’re looking for a company on the move-and truly one of the most diverse work environments on the planet-then Western Union could be for you.\r\r \rRight now, we are seeking a Manager, Product Marketing which could be located in either our Washington D.C. office, or our San Francisco office.\r\r \r\rIn this role you are responsible for collaborating with cross functional departments to validate market opportunities, to help manage the revenue growth and profitability of product lines, monitor and measure product performance, while seeking opportunities to enhance portfolios in core and adjacent markets.\r\rIn addition, you will:\r \r\r\r\r\r\r\rCollate and elaborate regional ideas for product enhancements\r\r\r\r\r\r\rProactively propose and submit innovation ideas to the regional product approval process on a routine basis\r\r\r\r\r\r\rWork with internal stakeholders to translate customer and market driven change requests into Business Case and Business Requirements for regional approval.\r\r\r\r\r\r\rRun product rollout by working with L&D and Marketing in region for staff training and localized marketing support and sales collaterals. \r\r\r\r\r\r\rRun the regional UAT with input and participation from business team members as needed to ensure that the product changes are fit for purpose and can be rolled out across the multiple legal entities and languages required in region. \r\r\r\r\r\r\rIdentify and activate pilot customers during the rollout phase (Key success measures)\r\r\r\r\r\r\rFollowing KPIs for new product feature launches and provide feedback to management on ROI, rollout success \r\rProduct Management & Support\r\r\r\r\r\rHold regular product updates and refresher training sessions to ensure at all teams are aware of what is available and how best to use it.\r\r\r\r\r\r\rEnsure that the internal teams are skilled enough to use the products, have access to materials and are able to determine whether a customer issue is a bug, a configuration issue or a user error.\rProvide support for all business stakeholders in troubleshooting and issues escalation and resolution\r\r\r\r\r\r\rParticipate in complex and large customer implementations to ensure that best product fit is adopted. \r\r\r\r\r\r\rFor each product line provide KPI analysis to review performance compared to external and internal bench marks.\r\r\r\r\r\r\rProvide MI and recommendations to business managers on product performance. What is working and what is not working\r\r\r\r\r\r\rManage Track and report on CR and Bug status to all the business in a transparent manner\r\r\r\r\r\r\r \r \r\r\r\r\r \r\r\r\r\r\r\r\r\rQualifications;\r\r\rBachelors’ Degree in Computer Science, or related experience.\r\r\r5-7 years’ experience required in Financial Services/FinTech/Technology industry. \r\r\rExperience of our product suite highly advantageous. \r\r\r \rWith a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. WU offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and reflect the WU behaviors: Inspired. Connected. Driven. Game-Changer. Responsible. EOE/AA Women, Minorities, Veterans, Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category.

Company info

Western Union Holdings Inc.
Website :

Company Profile
Western Union Business Solutions is a global leader in foreign exchange and international payments. With industry expertise and market-leading technology, we help companies to deliver funds fast. In 2009, Western Union acquired Custom House, an award-winning industry leader with over 18 years of experience in international payments and currency risk management. By leveraging Custom House's technological innovation and industry experience with a globally-recognized company with a strong financial backing, this acquisition allowed us to further establish our presence in the field of global business-to-business payments, helping our clients to expand into competitive, profitable new markets.

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