Job Details

Member Services Representative

Company name
CVS Health.

Location
Phoenix, AZ, United States

Employment Type
Full-Time

Industry
Administrative, Customer Service

Posted on
May 18, 2020

Valid Through
Aug 31, 2020

Profile

Job Description

This position involves extensive member contact via the telephone. Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests. Ability to research and investigate orders using PeopleSafe and LINKS. Research issues sent by Customer Care, Account Managers, internal customers and quality assurance relative to the customer service experience. Notifying requester of decisions, changes or other relevant information pertaining to request/inquiry. Responsible for researching and resolving payment issues. Call to offer a direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions. Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.

Required Qualifications

• Ability to express empathy and professionalism

• PC skills in Windows-based applications

• Advanced verbal/written communication skills

• Team-oriented, customer service focused, and able to identify process improvements

• The position may require working Saturday or Sunday shifts

• At minimum 6 months experience in a CVS assigned temporary/contingent role in identical or similar position

Preferred Qualifications

• Analytical problem-solving skills

• Demonstrate strong research skills with the ability to

• evaluate, focus on the problem and find the

• resolution

• The clear understanding of CVS/Caremark values

• and importance of customer satisfaction

• Prioritizing and organizing workload in adherence to

• deadlines

• Navigation of LINKS and PeopleSafe

Education

High School Diploma or GED equivalent required

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team

by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.

Apply

Company info

Sign Up Now - EmploymentCrossing.com

Similar Jobs:
Description Benefits Questions Position Overview About the Position The Court Operations Representative assists the Clerk of the Superior Court in providing the public, the legal community, courts, County, and other government age...
Description Benefits Questions Position Overview About the Position The Court Operations Supervisor supervises, trains and cross-trains the employees of the Clerk of the Superior Court who provide access to the judicial system and...
Posted: 14 hours ago Category: Healthcare Job Description Have you ever wanted to work in the medical field? Are you a people person? If so, We Want You! Come join our Amazing Medical Records Team Position: Medical Records Custome...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2020 EmploymentCrossing - All rights reserved. 168 192