National Service Officer

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National Service Officer
The candidate will develop relationships with DoD & DVA leadership to ensure timely and professional care and treatment of warriors and their families. Represent veterans and their families before the DoD and DVA. Prepare briefs for pending appeals located at the local VA Regional Office level. Identify and review administrative errors and other documents for consideration for submission to Central Office. Remain current with all VA and DoD laws, regulations, and benefits. Maintain and update the Project case management electronic tracking systems. Develop community support and to speak on behalf of the Project. Assist in collaborative efforts to support the Project programs. Develop relationships to foster engagement with warriors and caregivers with the Project programs. Maintain Veterans Service Organization accreditation standards set forth by the VA Office of General Counsel (OGC) and complete assigned training courses. Should have a Bachelor's degree. An equivalent combination of education, experience, training, and certification may be considered in lieu of a degree. A Juris Doctorate will be preferred. Must have 2 years of experience as a veteran's benefits advocate. Equivalent VA or military benefits-related experience may be considered in lieu of advocate experience. Juris Doctorate may be substituted for the 2 years of experience as a veteran's benefits advocate. Should preferably have 3 years of experience as a veteran's benefits advocate. Must have a working understanding and application of relevant DoD and DVA laws and regulations when researching, filing, and closing benefits claims. Working knowledge of all VBA electronic systems, including appeals, is required. Basic experience utilizing case management system(s) is needed. Should have working ability to interact, collaborate, and operate effectively with government agencies, e.g., DoD, DVA, BVA, and internally with the Project teammates, e.g., Benefits Services team, and establish and maintain professional relationships. Must have demonstrated proficiency using Microsoft Office programs, e.g., Word, Excel, and PowerPoint.

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