Site Support Specialist

Profile

Site Support Specialist

The candidate's duties include: Windows OS and application software installation, repair, and support; Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning; Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment; Keeps accurate inventory of supported offices’ equipment; Troubleshooting network connectivity from desktop and laptop computers; Mobile device setup and support; Telephone administration, setup and support. Including moves/adds/changes; Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system; Participate in ticket creation, escalation and follow-up; Keep current on firm needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology; Work with other technology department teams including Help Desk, Applications team and Infrastructure team; Consistently act in support of overall firm and department initiatives, goals and objectives. Four-year degree from an accredited college or university or equivalent work experience required. 2+ years of experience in a technical support position. Law firm experience is a major plus. Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices required. Independent analysis and strong problem solving skills required. Strong customer service and communication skills (face-to-face, phone and email) required.

Company info

Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
One Ninety One Peachtree Tower 191 Peachtree Street, N.E.,Suite 4800
Atlanta
Georgia
United States 30303
Website : https://ogletree.com