Client Issue Resolution Specialist CIRS

Profile

Description

Location:

This position is Hybrid based in Hartford, CT.

We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s what makes us Healthcare Warriors™. If you’d like to join us, we’d love to talk to you – even if you don’t match every single requirement.

The

Client Issue Resolution Specialist

(CIRS)

supports the Client Engagement Group (CEG) by partnering with the Client Executive (CE) and Client Manager (CM) to ensure client satisfaction and retention of Quantum’s book of business. The CIRS is responsible for day-to-day resolution and management of client-identified issues and works to track, identify and correct errors that improve the overall client experience.

What you’ll do

Intake and triage service issues directed by Client.

Manage issue resolution items outside of individual members scope.

Coordinate member specific issues with POD Issue Resolution Specialist.

Act as liaison between POD Issue Resolution Specialist and Client Manager.

Identify trends with issues and errors and notify POD Manager, and/or Client Executive or Client Manager.

All other duties as assigned.

What you’ll bring

Current Team Lead or equivalent at Quantum Health.

Experience/familiarity working with Excel.

Empathetic attitude for patient and providers when addressing issues or concerns.

Ability to probe to determine root cause of problems to facilitate resolution of issues.

Strong customer service skills and/or superior phone skills.

Ability to make decisions that are timely and well thought out that achieve results consistent with business goals and organizational culture.

Ability to function as a team member with the working group and to interact professionally with other entities both internally and externally.

Ability to work independently and self-directed with limited need for day to day supervision.

Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What’s in it for you

Compensation:

Competitive base pay, incentive plans and employee referral bonuses.

Coverage:

Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.

Retirement:

401(k) plan with up to 4% employer match and full vesting on day one.

Balance:

Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

Development:

Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid training and leadership development.

Culture:

Recognition as a Best Place to Work for 15 years, dedication to

diversity, philanthropy and sustainability

, and people-first values that drive every decision. 

Environment:

A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home:

https://youtu.be/xRnbvCW_YgA

What you should know

Internal Associates:

Already a Healthcare Warrior? Apply internally through Jobvite.

Process:

Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check

Diversity, Equity and Inclusion:

Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an

equal opportunity employer

Agencies: 

Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. 

Sponsorship:

Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

#LI-AT1

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Company info

Quantum Health LLC.
Website : http://quantum-health.com