The Telecom Customer Svcs Support will provide financial and administrative support for the Mobility Services team. The individual will be responsible for responding to, auditing and processing billing inquiries and monthly charges. The Telecom Customer Svcs Support will also develop monthly usage and summary reports, as well as analyze and identify trends.
Establish and maintain reporting tools to track monthly/annual trends and usage patterns
Provide detailed reports around cost/usage/trends
Conduct monthly billing reviews and audits to identify potential savings as well as optimum rate plan matrix for flat rate vs unlimited users
Respond to requests and billing inquiries on behalf of end users
Interact with vendors and support teams to identify and resolve issues
Assist with projects related to upgrades, device decommissioning, and process efficiencies
Assist with establishing processes, developing and updating training documentation for existing and future growth
Basic Qualifications :
Minimum 1 years’ experience with TEM (Telecom Expense Management)
Minimum 1 years’ experience with cellular networks and devices
Strong quantitative and analytical skills
Intermediate to advanced MS Excel skills
Excellent communicator is both oral and written settings
Knowledge of AT&T Premier and Verizon VEC
Flexible, “special-projects” orientation coupled with solid multi-tasking abilities
Required Education :
A high school diploma, appropriate certifications, or equivalent work experience
Company Overview :
The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
Additional Information :
This position is with the legal entity of Walt Disney Attractions Technology LLC, an equal opportunity employer.
Lake Buena Vista,Florida
Job Posting Company:
Disney Parks & Resorts
Website : http://disney.com/
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.