The Vineyard Cincinnati
Cincinnati, OH, United States
Nonprofit, Bilingual, Customer Service
BILINGUAL RECEPTION ASSISTANT, HEALING CENTER
This job exists to ensure that high-level customer service is provided to Healing Center guests by overseeing community gathering space operations, including hospitality teams. This job also provides bilingual support for Spanish-speaking guests throughout the Healing Center.
The ideal candidate for this role is fluent in written and spoken Spanish and English. This person is passionate about showing hospitality to others, professional, and organized. This candidate also enjoys leading teams and developing volunteers.
This candidate also must be willing to work Thursday nights and Saturday mornings (until noon).
Oversee hospitality functions, creating a welcoming, orderly environment for guests.
Regularly update HC voicemail system with current information, in both English and Spanish.
Maintain atrium area, including coffee bar.
Communicate professionally, effectively and empathetically.
Execute high quality guest care in keeping with Healing Center mission and values.
Coordinate and serve as bilingual hospitality support for Spanish speaking guests
Provide administrative assistance to overall HC operations, including but not limited to: ordering office and coffee supplies, processing receipts and generating variance reports, and scheduling room requests
Oversee the recruitment, placement and development of the HC Hospitality team, including team leaders
Coordinate volunteer scheduling to maintain proper coverage in responsible areas and appropriately place volunteers according to their skills, gifting, and interests. Communicate schedules and any procedure changes promptly and effectively.
Intercede regarding issues and concerns. Escalate issues appropriately to the HC Volunteer Program Manager.
Required Education: High School Diploma/GED
The Vineyard Cincinnati
The Healing Center, a ministry of Vineyard Cincinnati Church, is more than a social services organization. With help for the whole person including food, clothing, ESOL classes, job coaching, financial assistance, computer training, and 50+other services, the Healing Center is determined to equip people with the power to break the cycle of poverty and attain self-sufficiency. We are passionate about creating a Christ-centered community where people come to receive unconditional love, healing, and the power to change. Our focus is on inspiring hope, fostering growth, meeting needs, building relationships, and reflecting God’s love in all we do.