3 yrs required
Bilingual Spanish Credentialed Tax Experts (CPA / EA / Practicing Attorney)
The candidate will join the largest virtual tax network in the world. Responsibilities: Will be using our state of the art video communication software (SmartLook) to interact with customers. Help TurboTax customers who are working on their tax return with tax advice, including return preparation and signature when required, product / software inquiries, and tax calculations. Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and deep knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries. Document customer interactions.
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