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Job Details

Booth Attendant

Company name
Wind Creek Hospitality

Atmore, AL, United States

Employment Type

Bluecollar, Hospitality

Posted on
Jan 13, 2022

Valid Through
Apr 28, 2022

Apply for this job


SHIFT: (Must be able to work any shift)

Job Overview:

The Booth Attendant administers expedient Casino valet services and guest service through organization, documentation, and the use of manual and computerized valet systems.


Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Projects a positive image

Greets and acknowledges all guests upon arrival and departure

Enters proper data into the Valet parking system (CVPS) accurately and efficiently

Processes vehicle keys according to company guidelines

Obtains keys from attendants, documents, and places keys on ‘key board’ in the appropriate location

Ensures documentation of all vehicles is in correct format and completed by the valet attendants

Places employee/vehicle information in a manual format and/or computerized system

Ensures time between key issuance and vehicle return are within established time standards

Calculates parking charges and collects fees from guests

Facilitates Bell and Valet team member requests

Assists on the front drive and/or parking and retrieving vehicles as needed

Keeps valet area clean and properly supplied

Calculates fees for electric scooters and fees from guests as required

Executes required guest service standards to make guests feel welcome and important

Resolves guest issues and disputes

Disseminates information to guests regarding the property, hotel, promotions, etc.

Reduces claims by strict adherence to departmental policies & procedures

Performs other duties as assigned


Job Requirements:

(please ensure you meet the listed requirements prior to applying

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

Must be twenty-one (21) years of age or older

Outgoing, friendly, helpful personality and a positive attitude- required

Must be able to type 20 words per minute minimum (typing test will be administered) - required

Good writing and verbal communication skills required a skills test will be administered and candidate must achieve at least 70% skills pass rate- required

Experience in customer relations- preferred

Must successfully pass job interview, including a guest service audition

Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude

Must be able to lift and carry up to fifty (50) pounds

Must have and maintain valid state-issued operator driver’s license

Must be able to successfully pass a MVR (motor vehicle report) check

Any DUI conviction within the last three (3) years will disqualify any applicant

Good writing and verbal communication skills necessary

Must be able to stand, walk, or run for entire shift

Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift

Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.

Must be able to work effectively in a fast paced, high volume environment

Must be able to operate standard office equipment – phones, computers, etc.

Must be in good physical condition and able to pass a physical fitness test if administered

Must have willingness and ability to work in a smoke/secondary smoke environment

Willing to work odd and irregular hours including nights, weekends, and holidays

Willing to travel and participate in training as recommended or required

Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

Company info

Wind Creek Hospitality

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