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Customer Support Specialist

This job is expired..
Location
Nashville, TN

Profile

 

Our Customer Support Specialists Make Things Happen

As a Customer Support Specialist, you are responsible for making sure Houzz customers have a great experience shopping on Houzz! The ideal candidate for this position is an excellent problem solver and communicator who loves helping others. This person remains calm under pressure and can convert challenging situations into positive experiences.

 

Our stunning Downtown Nashville office features sweeping 360-degree views of the city and is right in the action of all this vibrant city has to offer. Our space is open, modern and bright, with plenty of areas to relax and collaborate. Our kitchen is stocked with healthy treats to keep you fueled. We are part of a fast-growing tech organization that believes in promoting from within.

 

Our hours of operation are 6:30AM CT to 9:00PM CT.  We have multiple shifts available to cover the hours of operation.

What You’ll Do

  • Deliver an exceptional customer experience by responding to inquiries in a timely, effective and accurate manner
  • Efficiently resolve Customer Service inquiries regarding orders placed on Houzz
  • Answer inbound phone calls
  • Handle inbound written support inquiries
  • Provide exceptional Customer Service for Houzz Marketplace customers
  • Meet key performance indicator goals including Customer Satisfaction
  • Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies
  • Perform various tasks in support of company initiatives and goals
  • Contribute to a positive work environment, and embody the Houzz culture.

Requirements:

  • Previous experience working with customers is preferred
  • Excellent written and verbal communication skills
  • Strong computer skills
  • Keen attention to detail
  • Excellent multi-tasker
  • Exceptional problem solving abilities - Ability to think on your feet!
  • Team oriented, helpful, professional, focused and positive

Houzz is an Equal Opportunity Employer

 

Company info

Houzz Inc.

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