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Job Details

Desktop Support Analyst

Company name
Belk, Inc

Charlotte, NC

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Desktop Support Analysts provide hands-on hardware support, such as connecting computers to the wired network. Individuals in this position also install software, updates and upgrades on the computers and workstations on the network. Desktop Support Analysts may configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees.

Essential Functions/Responsibilities:

Provide onsite desktop services for hardware and software, including install/move/add/change (IMAC)

Responsible for thorough documentation of issue details, troubleshooting steps taken, resolution, and root cause utilizing the CA Service Desk ticketing system.

Assist where needed with deploying new desktops, laptops, and telecom equipment.

Adhere to all service level agreements and processes

Responsible for the accurate management of IT assets including desktops, laptops, and peripherals.

Responsible for participating as needed in IT projects and physical moves.

Responsible for helping to maintain IT knowledge base documentation.

Must be able to demonstrate high level or performance, accountability, and integrity without local leadership present

Must be a self-driven, motivated individual that can be successful in an environment with minimal direct IT supervision


3 + years of experience in a Desktop Support role

Must have demonstrated experience in and fundamental understanding of basic networking, hardware, and software troubleshooting

Must be customer service focused and a team player

Must be flexible with their work schedule

Must have the ability to form strong customer relationships

Must have strong analytical, verbal, and written communication skills

Must be able to successfully assess situations and respond proactively to changing priorities through the effective use of time management and attention to details

Must be proficient in Microsoft Office

Bachelor’s degree required

Company info

Belk, Inc
Website :

Company Profile
Belk, Inc., together with its subsidiaries, owns and operates department stores in the United States. Its stores offer fashion apparel, shoes, and accessories for women, men, and children; sportswear for women; and cosmetics, home furnishings, house wares, fine jewelry, gifts, handbags, scarves, small leather goods, denims, and other merchandise. The company also sells its products through its Website,, as well as provides equipment maintenance services to third parties. As of April 14, 2014, it operated 300 stores located in 16 Southern states. Belk, Inc. was founded in 1888 and is headquartered in Charlotte, North Carolina.

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