Resource Manager

Profile

Aon is looking for a Resource ManagerAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Associate Service Center within Aon Risk Solutions in Lincolnshire, IL. As a Resource, you will report directly to the Director of ACS Client Services and manage the workflow of a team of 8-10. Your impact as a Resource ManagerJob Responsibilities:Works effectively with internal clients to tackle business issues using relevant resources, tools and systemSchedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.Assist specialists in developing effective relationship with outsourced provider. Coordinate activities with other internal units as required to meet customer expectations.Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues. Participate in office and client visits. Participate in the development of client solutions with Director, Client, Account Executives and Account Managers.Routinely confers with the team to ensure they are accurately supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing efficiency of current operations and systems.Addresses unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; researches complex issues and handles their resolution.Uses knowledge and independent judgment to complete assignments consisting of numerous steps that vary in nature and sequence.Communicates clearly with internal customersDemonstrates technical proficiencyYou bring knowledge and expertise It is imperative that the individual is a great teammate and demonstrates leadership and flexibility. Required Experience:The position requires at least 3-5 years of insurance experience (Commercial Insurance a plus)Demonstrated proficiency using Microsoft applications.Possess excellent interpersonal, verbal and written communication skills to successfully interact with internal & external customers, peers and management.Possess excellent organizational & project management skills in order to plan team deliverables and work to deadlines.Be a leader, a decision maker and able to cope under pressureWork effectively with the rest of the office Management teamUnderstand the impact of operational/business strategy and operational plansBe hardworking, self-motivated and display initiativeBe committed to continuous personal developments and development of the staffBe passionate about client service needs in order to achieve client service excellenceWe offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2501031,qualifications:UNAVAILABLE,responsibilities:Aon is looking for a Resource ManagerAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Associate Service Center within Aon Risk Solutions in Lincolnshire, IL. As a Resource, you will report directly to the Director of ACS Client Services and manage the workflow of a team of 8-10. Your impact as a Resource ManagerJob Responsibilities:Works effectively with internal clients to tackle business issues using relevant resources, tools and systemSchedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.Assist specialists in developing effective relationship with outsourced provider. Coordinate activities with other internal units as required to meet customer expectations.Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues. Participate in office and client visits. Participate in the development of client solutions with Director, Client, Account Executives and Account Managers.Routinely confers with the team to ensure they are accurately supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing efficiency of current operations and systems.Addresses unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; researches complex issues and handles their resolution.Uses knowledge and independent judgment to complete assignments consisting of numerous steps that vary in nature and sequence.Communicates clearly with internal customersDemonstrates technical proficiencyYou bring knowledge and expertise It is imperative that the individual is a great teammate and demonstrates leadership and flexibility. Required Experience:The position requires at least 3-5 years of insurance experience (Commercial Insurance a plus)Demonstrated proficiency using Microsoft applications.Possess excellent interpersonal, verbal and written communication skills to successfully interact with internal & external customers, peers and management.Possess excellent organizational & project management skills in order to plan team deliverables and work to deadlines.Be a leader, a decision maker and able to cope under pressureWork effectively with the rest of the office Management teamUnderstand the impact of operational/business strategy and operational plansBe hardworking, self-motivated and display initiativeBe committed to continuous personal developments and development of the staffBe passionate about client service needs in order to achieve client service excellenceWe offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-01-07T13:36:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-01-07T13:32:23.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.43/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Lincolnshire,addressRegion:Illinois,streetAddress:4 Overlook Point,postalCode:60069-4302,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com