Medical Assistant (Paradise Valley)','17003122','!*!Summary
The Medical Assistant (MA) is an integral member of the
multi-disciplinary health care team who function under the supervision of the
physician. The medical assistant assists
clinicians, registered nurses, and licensed practical nurses in delivering
quality care to patients according to Cigna standards, Arizona Department of
Health Services requirements, and OSHA regulations. This position functions as a link between the
clinician and the patient by obtaining a thorough patient history, taking vital
signs, assisting with coordination of care, and maintaining a positive and
efficient patient experience during the office visit. The MA contributes to the organization’s
drive to achieve the “Triple Aim”: improve the individual care experience;
improve quality and the health of Cigna Medical Group’s population, and reduce
the cost of care for our population.
Clinical Responsibilities and Essential Functions
Performs routine patient care in a professional manner.
patient flow in an efficient manner to accommodate patient needs and
expectations of care.
the patient and escorts the patient to the examination room where initial
assessment and documentation occurs.
patient to be seen by Clinician, ensuring their comfort and privacy at all times.
Takes vital signs per established protocol.
physical symptoms verbalized by patients to the clinician.
to participate with the clinician examining and assessing the patient including
entering clinician orders.
with the patient after clinician completes his/her visit in order to perform
procedures and injections, refer for or perform treatment procedures, reinforce
the treatment plan, print the discharge summary, schedule referrals and follow
up appointments, accompany patient to the unit clerk/discharge staff and to
diagnostic testing departments.
and reschedules appointments as needed based upon patient preference and
pre-authorization requests by supplying required documentation and completing
necessary follow through.
management of a complex referral process by following established guidelines
and directing patients appropriately.
proper coding of ICD-10 and CPT-4 codes by Clinician. Responsible for
submitting charges once review is complete.
all Clinicians orders are completed by appropriate personnel. This includes
follow up and completion of overdue tasks in the EHR.
accurate chart preparation, including all necessary diagnostic results, consult
notes, hospital records
labels, and deliver specimens for processing per Clinicians orders.(Blood,
Urine and Tissue) In certain locations, will be required to perform phlebotomy,
and/or IV Therapy.
patient consent (signature) for immunizations and invasive procedures.
• Set up,
assist, and breakdown exam rooms, for minor office diagnostic and surgical
procedures, is able to perform sterile technique.
• Clean and
Sterilize instruments per protocol if needed.
and maintains Cigna’s medication administration certification.
medications in accordance with Cigna's policies and procedures.
with patients pre-printed instruction sheets and refers needs for further
teaching to Clinician or RN.
and operates equipment safely and correctly.
other departments, as needed and as appropriate, to provide for an
interdisciplinary approach to patient’s needs, e.g., referrals, prior
authorization, other Clinician offices, PHM, etc.
results and/or provides instructions as directed by the Clinician in person or
via the phone.
Performs emergency response
emergency situation, seeks assistance and intervenes appropriately.
patient during and following interventions observing responses and identifying
the team with appropriate disposition of the patient.
Performs general office duties
that filing, phone calls, and record keeping are complete and properly
identified with patient information.
complete accurate documentation in the E H R.
all encounters following policy and protocol.
appropriate personnel regarding clinician schedule changes.
inventory of medical & office supplies and medications for area in a
fiscally responsible manner.
safe storage of all supplies in the area.
the patient portal to patients, encourage and assist them in registering.
skills through nursing workshops and continuing education programs.
and engages in department Staff Meetings and In-service programs.
trains to new procedures, team based roles and departments as needed.
• Work in
other departments and/or travel to other centers as requested by management.
in orienting new employees and temporary pool staff to job responsibilities.
collaborates, and communicates
professionally with co-workers.
• NOTE: The
above is intended to describe the general content of and requirements of this
position and are not intended to be an exhaustive statement of duties. Specific
tasks or responsibilities will be documented as outlined by the incumbent’s
Complexity and Scope
Under supervision the MA coordinates and delivers patient
care in the back office. Provides exceptional customer service and maintains
patient confidentiality. Demonstrates knowledge of computers, possesses written
and verbal communication skills, and promotes professional behavior. The MA interacts with all levels of staff in
a variety of departments; physicians, patients, families as well as external
contacts, such as employees of other healthcare institutions community
clinicians and agencies concerning the healthcare of the patient. Interacts with other healthcare clinicians in
numerous settings in order to report and ask for or clarify information. Focus is always on a positive patient
experience.','!*! Minimum Qualifications
of approved MA program or graduate of an unapproved program with successful
completion of certification examination; graduate of a US Armed Forces medical
services program or practicing medical assistant who completed supervision
requirements prior to February 2, 2000 (“grandfather clause”).
school diploma or GED certificate
one year experience in back office, patient scheduling application experience
BCLS required.US Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at SeeYourself@cigna.com. ','','United States-Arizona-Phoenix','','3805 East Bell Road 2nd Floor','','Phoenix','85032','Clinical--Allied Health','No','No','Full-time','Day Job','Regular','Standard','Individual Contributor','','Dec 5, 2017','Medical Assistant (Paradise Valley)']);
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.