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Job Details

Player Services Representative PT

Company name
Wind Creek Hospitality

Atmore, AL, United States

Employment Type


Posted on
Nov 19, 2020

Valid Through
Mar 04, 2021

Apply for this job


Part-Time Shift:7pm-3am (Shift offers are made by the hiring manager & are subject to change based on business needs)

Job Overview:

The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; compute all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to the impress bank.


Our genuine engagement and positive energy provide guests, especially women, an escape from their ordinary world into our exciting fantasy world of play, chance, and possibility. With this contribution, we give them a feeling of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Provides outstanding guest and associate service while performing assigned duties, including interpreting and conveying property information to all guests

Enrolls new guests in current promotions and in computer system for direct mail campaigns

Provides guest information as to the use and benefits of the Player’s Club cards. Answer questions pertaining to points, promotions, complimentary, and special events

Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP

Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs). Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication

Must average sixteen (16) transactions per hour

Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs

Avoids receiving procedural violations (exceptions), determined by our Compliance team

Must possess experience with accurately handling large monetary transactions and machinery affiliated with the process

Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed

Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash

Must maintain strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements

Must maintain Title 31 certification

Must adhere to the established dress code

Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records

Other duties & responsibilities as assigned


Job Requirements:

(please ensure you meet the listed requirements prior to applying

High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment

Must be twenty-one (21) years of age or older

Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)- required

Six (6) months of high volume cash handling experience is required with a minimum of $25,000 cash experience- preferred

Knowledge on the operation of currency counter- preferred

Must be able to use a computer and associated components (printers); a skills test will be administered

Must have excellent customer service skills

Must be able to be professional and articulate in presenting all promotional material to guests

Must be mature, possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills

Understand the goals and objectives of the gaming facility

Successfully pass a timed math skills test and Title 31 test

Must maintain professional appearance and adhere to established dress code at all times

Must successfully pass job interview, including a guest service audition

Must be willing and able to work all shifts including days, nights, weekends, holidays, & overtime as required

Willing to travel and participate in training as recommended or required

Must be able to lift, push, pull and maneuver a minimum of fifty (50) pounds

Must be able to walk or stand for 100% of assigned shift

Must be able to work within a noise filled and smoke/secondary smoke environment

Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position


On-line applications are accepted at For internal employees

please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

Company info

Wind Creek Hospitality

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