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Job Details

Patient Access Specialist II - Pediatrics Access Services 202126

Company name
Johns Hopkins Bayview Medical Center

Baltimore, MD, United States

Employment Type


Posted on
Nov 30,2019

Valid Through
Mar 14,2020

Apply for this job


Johns Hopkins Health System employs more than 20,000 people annually.  When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees.  Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry.  Great careers continually advance here.

Position Summary

Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (Meditech, IDX, OCIS, MOSAIQ or EPIC). Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of JHM.

Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers.

High school diploma or GED required. Minimum of two years of college preferred.

Requires a minimum of two years related of experience in medical office, hospital, medical call center or similar customer service environment including a comparable level of administrative experience in the military. Bilingual-Spanish speaking preferred.


Johns Hopkins @ Keswick

Day Shift

40 hours per week

Weekend Work Not Required

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


Company info

Johns Hopkins Bayview Medical Center
Website :

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