Member Communications - Analyst

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Job Description

The Analyst, MCO is responsible for coordinating all aspects of the operational process to deliver the requested communications with the desired channel, accurately, timely and within allowable budget. This individual acts as point of contact to the business requester for all assigned communication projects. He/She will help educate requester on communication options or pull in other subject matter experts to assist with custom needs. This position will be responsible for tracking and the completion of multiple projects of varied complexity simultaneously. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects.

This role will need to partner across all MCO teams and various external vendors to foster relationships, address questions, gain operational knowledge, and track progress against those requests.

This individual will also be trained on various operational processes supported by MCO teams to assist with execution during times of elevated volumes.

Pay Range

The typical pay range for this role is:

Minimum: 40,560

Maximum: 83,400

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Required Qualifications

• Organizational/Project Management skills

• Strong Communication skills including ability to present and clearly articulate information to their Manager

• Problem Solving capabilities / Pro-active identification of areas requiring improvements

• Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information

• Ability to prioritize and handle multiple work tasks on an on-going basis.

• Highly motivated and able to work with limited supervision within established guidelines.

• Proficient in Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint

• Proficient in workflow tools (Aprimo, Eproject, SalesForce, etc.)

• Working knowledge of Microsoft Visio and Project

Preferred Qualifications

• General understanding of PBM Operations

• Ability to adapt to an ever-changing environment

• Ability to influence and skills in persuasion

• Working knowledge of Microsoft Visio and Project

Education

Associates Degree or HS Diploma/Equivalent 4 years equivalent work experience

Bachelor Degree/Equivalent 2 years equivalent work experience

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Company info

CVS Health.
Website : https://www.cvshealth.com