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Job Details

Design Operations Lead

Company name
Capital One Financial Corporation

Location
McLean, VA, United States

Employment Type
Full-Time

Industry
Project Management

Posted on
Feb 07,2019

Valid Through
May 23,2019

Apply for this job






Profile

McLean 2 (19052), United States of America, McLean, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Design Operations LeadHere at Capital One, our goal is to fully engage our customers in order to radically change how they interact with their money. We are looking for an experienced Design Operations Lead to help build and manage the processes, tools, and operational model for a high-functioning full-stack Design team to stay focused, efficient and inspired in creating banking experiences for Small Businesses.The Small Business Bank Design team is a diverse newly formed group of human-centered designers charged with creating experiences in service of a Small Business owner’s dream, providing them with financial tools and guidance. The team collaborates with talented partners from Product, Tech, Ops, Analytics, Marketing, and Brand teams to bring about a persistent focus on our Customers and create elegant, simple products and services that can make a positive impact.As a Design Ops Lead, you have a strong background in Design Management for digital product and/or omni-channel service experiences. You have a broad set of skills in Program Management, but also have a passion and depth in specific areas of the practice that set you apart. You have an anything’s-possible mindset, and are capable of managing the full Design process from problem-framing, to guiding conceptual solutions, and to helping deliver experiences that benefit our customers and our business.Specifically, you will:Identify, define and develop tools and processes to document workstreams and initiatives for team communication, tracking, and reporting.Work closely with team and partners to Increase the operational efficiency of the Design team’s working rhythmEstablish clear and proactive communication at every level, maintaining effective relationships across the organization.Act as an advocate for the team to remove roadblocks and identify resources.Partner with Product/Design Directors and Managers on resource planning/allocationLeverage problem-solving and influence skills to ensure workstreams deliver to objectives, outcomes, and intentAssist with implementing the strategic and tactical prioritization of design initiatives and workflows; specifically the implementation of process improvementsManage changes to scope, design, and delivery schedules within the overall business, design, and development needs and with available resourcesOrganize and ensure appropriate communication of status, issues, forecasts, metrics etc. to leadership, stakeholders, and partnersParticipate in the design process (stakeholder interviews, research, analysis, and work session facilitation) as necessaryHelp monitor and balance overall project health and team satisfactionKnowledge sharing across Capital One, Design Ops practice, and Design orgSupport scoping new engagementsBuild great working relationshipsPerforming other related duties as requiredWhat you bring:Compelling communicator with a strong point of view and a proven ability to influence others through diplomacy and articulate ideas effectively at all levels.Collaborator who possesses the professional, interpersonal, and cultural skills to establish early and lasting trust, credibility, and rapport at all levels of the organization.Decision-maker who will use strong follow-through to ensure the long-term success of the plans and processes.Self-starter with a high level of initiative, proactive in finding creative and effective solutions to day-to-day problems and resolving conflicts.Ability to handle sensitive information and escalated situations with empathy and courtesy.Can shift easily from tactical work to big picture work.Basic Qualifications:At least 3 years of experience with Project Management.At least 3 years of experience managing multi-disciplinary teams in the delivery of products and/or servicesPreferred Qualifications:Bachelor’s degree, military experience or equivalent.3 years of experience with Project Management.2 years of experience with JIRA and ConfluenceExcellent problem solving and influencing skills.Experience collaborating with peers, management and stakeholdersResponsibility for implementing and managing processExpert level understanding of design, quality processes, and business relationship managementAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.,educationRequirements:McLean 2 (19052), United States of America, McLean, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Design Operations LeadHere at Capital One, our goal is to fully engage our customers in order to radically change how they interact with their money. We are looking for an experienced Design Operations Lead to help build and manage the processes, tools, and operational model for a high-functioning full-stack Design team to stay focused, efficient and inspired in creating banking experiences for Small Businesses.The Small Business Bank Design team is a diverse newly formed group of human-centered designers charged with creating experiences in service of a Small Business owner’s dream, providing them with financial tools and guidance. The team collaborates with talented partners from Product, Tech, Ops, Analytics, Marketing, and Brand teams to bring about a persistent focus on our Customers and create elegant, simple products and services that can make a positive impact.As a Design Ops Lead, you have a strong background in Design Management for digital product and/or omni-channel service experiences. You have a broad set of skills in Program Management, but also have a passion and depth in specific areas of the practice that set you apart. You have an anything’s-possible mindset, and are capable of managing the full Design process from problem-framing, to guiding conceptual solutions, and to helping deliver experiences that benefit our customers and our business. Specifically, you will:Identify, define and develop tools and processes to document workstreams and initiatives for team communication, tracking, and reporting.Work closely with team and partners to Increase the operational efficiency of the Design team’s working rhythmEstablish clear and proactive communication at every level, maintaining effective relationships across the organization.Act as an advocate for the team to remove roadblocks and identify resources.Partner with Product/Design Directors and Managers on resource planning/allocationLeverage problem-solving and influence skills to ensure workstreams deliver to objectives, outcomes, and intentAssist with implementing the strategic and tactical prioritization of design initiatives and workflows; specifically the implementation of process improvementsManage changes to scope, design, and delivery schedules within the overall business, design, and development needs and with available resourcesOrganize and ensure appropriate communication of status, issues, forecasts, metrics etc. to leadership, stakeholders, and partnersParticipate in the design process (stakeholder interviews, research, analysis, and work session facilitation) as necessaryHelp monitor and balance overall project health and team satisfactionKnowledge sharing across Capital One, Design Ops practice, and Design orgSupport scoping new engagementsBuild great working relationshipsPerforming other related duties as requiredWhat you bring:Compelling communicator with a strong point of view and a proven ability to influence others through diplomacy and articulate ideas effectively at all levels.Collaborator who possesses the professional, interpersonal, and cultural skills to establish early and lasting trust, credibility, and rapport at all levels of the organization.Decision-maker who will use strong follow-through to ensure the long-term success of the plans and processes.Self-starter with a high level of initiative, proactive in finding creative and effective solutions to day-to-day problems and resolving conflicts.Ability to handle sensitive information and escalated situations with empathy and courtesy.Can shift easily from tactical work to big picture work.Basic Qualifications:At least 3 years of experience with Project Management.At least 3 years of experience managing multi-disciplinary teams in the delivery of products and/or servicesPreferred Qualifications:Bachelor’s degree, military experience or equivalent.3 years of experience with Project Management.2 years of experience with JIRA and ConfluenceExcellent problem solving and influencing skills.Experience collaborating with peers, management and stakeholdersResponsibility for implementing and managing processExpert level understanding of design, quality processes, and business relationship managementAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).,employmentType:DX,identifier:R67285,industry:Full time,title:Design Operations Lead,url:https://www.capitalonecareers.com/job/mclean/design-operations-lead/1732/10818557,hiringOrganization:{@type:Organization,name:People Center},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:McLean,addressRegion:Virginia,addressCountry:United States,streetAddress:,postalCode:}}}

Company info

Capital One Financial Corporation
Website : http://www.capitalone.com

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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