Regional Manager Support - Information Technology it

Profile

Regional Manager, Support - Information Technology (IT)

The candidate will be responsible for delivering Firm technology services under the direction of the Global Office IT Support Manager, including management of the region’s IT staff, collaboration with the office leadership, oversight of the office technical platforms and network, oversight of technology projects and activities, and coordinating regional needs with all Firm IT teams. Provide support for assigned Firm systems; manage work utilizing a ticket management system; resolve issues escalated from the Help Desk and other technology teams; communicate with end-users, documenting resolutions and known technical issues; monitor the integrity of various networks and systems; assist with engineering resolutions or developing "bug" fixes and system enhancements; interfacing with various groups within the department; and participating in technology projects as requested. Bachelor’s degree in Computer Science, Information Technology and/or equivalent work experience. Should have 5 years of experience in a computer-related field supporting end users. Experience managing / supervising an IT customer service or infrastructure environment preferred. ITIL certification preferred.

Company info

Jones Day.
North Point 901 Lakeside Avenue
Cleveland
Ohio
United States 44114
Website : http://www.jonesday.com