Corporate Regulatory Analyst

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Regulatory Analyst - Corporate Legal Regulatory Group Provide support for the Company in meeting regulatory obligations for video, high speed internet, voice, and mobile services. Works with legal and regulatory affairs to investigate customer complaints and inquiries submitted to regulatory agencies, and review and revise outgoing correspondence and statements to these agencies.

Job Description

Core Responsibilities

Investigates customer complaints and inquiries submitted to regulatory agencies concerning important and sensitive topics and drafts, reviews, and revises the Company's responses to ensure the Company's policies and interests are properly articulated.

Participates in meetings and coordinates with internal groups on a regular basis to thoroughly investigate customer issues concerning important and sensitive regulatory topics, and ensure outcomes are consistent with the Company's policies and its regulatory commitments.

Manages process for case analytics and implements new methodologies to identify patterns and trends among customer complaints and inquiries concerning important regulatory topics.

Assists attorneys in developing, researching, and revising customer-facing messaging on escalated regulatory topics for use by regulatory affairs and other internal groups.

Manages special legal regulatory projects, ad hoc research, and other related activities as needed.

Consistent exercise of independent judgment and discretion in matters of significance.

Other duties and responsibilities as assigned.

Minimum Requirements:

Undergraduate diploma from a four-year accredited university

At least 1-2 years post-undergraduate experience working in a professional environment

Paralegal certification and experience are helpful but not required

Proficiency in Word, PowerPoint, Excel, and database programs

Exceptional written communication skills

Strong verbal communication skills

Strong attention to detail

Strong relationship-building skills

Project or case management experience, or proven organizational skills

Ability to work independently in a fast-paced environment

Ability to meet deadlines with consistently superior work product

Regulatory, legal, public policy, government, or related industry experience is a plus

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com