The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability quality volume timeliness etc..

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The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Job Description

Job Description Summary: The Fleet Manager – Government Marine Services will develop an enduring and faithful customer relationship, while improving project profitability through understanding the customer’s organization, assets, and installed base. You will manage, develop, and lead customer facing initiatives to deliver the best possible customer service in the execution of upgrade projects, service callouts, parts support, comprehensive training solutions, and all aspects of Fleet account management. The Fleet Manager – Government Marine Services must be capable of translating customer requirements into detailed plans, driving internal execution to meet the targets and record customer experience issues, identifying negative trends and common faults across similar products to provide feedback to Engineering.

Job Description

Additional Roles and Responsibilities

Work with customer personnel (Port Engineers, Chief Engineers, Maintenance, Training, and Purchasing) to maximize availability of plant and to maximize services provided by GE

Manage internal coordination of Contracting, Engineering, and Services to provide prompt, quality service to customers

Be responsible for overseeing that warranty and service obligations are met, including timely delivery, quality, compliance with contract scope, and expected profitability of the service order

Be responsible for the Contribution Margin of jobs and play a proactive role in problem identification and resolution by highlighting potential areas of concern and promptly driving other departments in solving issues which affect the customer

Implement common processes across the customer base, which result in dramatically improved quality and efficiency in service delivery

Develop, implement, and maintain operating plans for each assigned program or customer

Ensure periodic program reviews are conducted with customer(s)

Take a leadership role in the definition of elements and recommendations supporting the overall best interest of both the customer and the company

Ensure customer satisfaction is maintained through timely and accurate responses to customer issues

Qualifications/Requirements

Bachelor’s Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 5 years of industry experience)

Minimum of 5 years of industry experience

Ability and willingness to travel domestic and internationally as required

US citizen, ability to obtain security clearance

Functional knowledge of requirements and implementation of the United States Navy Joint Fleet Maintenance Manual (JFMM)

Desired Characteristics

Experience in presenting technical and operational strategies to internal and external customers

Background in a customer facing Service Delivery or Project Management position, within a Service environment

Proven Marine experience, with technical knowledge of vessels and vessel systems (Propulsion systems, drives, automation)

Ability to establish and maintain long-term relationships with clients worldwide

Ability to learn and follow defined departmental policies, procedures, and practices

Strong verbal, written, presentation, interpersonal communication, and leadership skills

Demonstrated project management skills, preferably in execution of U.S. Navy warship maintenance or modernization

Ability to independently arrange and organize work efforts on a weekly, monthly, and quarterly basis

Ability to conceptualize and implement performance objectives that meet established requirements

Active security clearance

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

No

Company info

General Electric Company
Website : http://www.ge.com