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Job Details

Nursing Home Community Ombudsman Paralegal

Company name
Legal Aid Chicago

Chicago, IL, United States

Employment Type


Posted on
Feb 10,2020


Position: Ombudsman Paralegal for Suburban Cook County and/or Lake County



  • Visit assigned long-term care facilities in suburban Cook County and/or Lake County to educate residents, family members, facility staff and the public about residents' rights and investigate and resolve complaints;
  • Attend resident and family council meetings to advise on issues related to long-term care; organizes and develops family councils when necessary;
  • Develop and maintains productive relationships with long-term care staff;
  • Develop knowledge of relevant law and regulations including Medicaid, Medicare, and federal and state laws relating to long-term care;
  • Complete all training as required by the Illinois Department on Aging;
  • Assist in the recruitment, training, and retention of volunteer ombudsmen;
  • Assist in promoting the Ombudsman Project throughout the service area.
  • Perform intake, engage in fact gathering and advocacy;
  • Represent clients at hearings before the Illinois Department of Human Services, Nursing Home Division in cases involving the denial or termination of Medicaid eligibility for long-term care residents; and
  • Perform other duties reasonably related to Community Ombudsman job functions.


Qualifications: Applicants must have, excellent oral and written skills, and a commitment to social justice. A college degree is required (except for current internal applicants as specified in the Collective Bargaining Agreement). A background in working with low-income populations, the elderly, or people with disabilities is helpful. Spanish fluency is a plus. Residence in Lake County or northern Cook County suburbs is a plus. Basic internet and computer skills are required, including familiarity with such programs as MS Word, Outlook, and Excel. Good organizational skills are essential. Previous experience with long-term care facilities is preferred. Applicant must have a car and a valid driver’s license.


Salary: Depends on experience. Generous fringe benefits.


To Apply: Send to email cover letter, resume, and the names and contact information of two professional references. Be sure to write “Community Ombudsman Paralegal” in the subject line of your e-mail. Be sure to reference in your cover letter if you reside in northern Cook County or Lake County. This position will remain open until filled. No phone calls, please.


Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, or ex-offender status.  Applicants who have experiences with our client communities are encouraged to apply.


Company info

Legal Aid Chicago
Website :

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