Dallas, TX, United States
Nov 19, 2020
Mar 04, 2021
Field Sales Support
Reports to: Rental Manager
FLSA Status: Non-Exempt
Texas AirSystems is the largest independent HVAC Equipment and Solutions provider in Texas
. Our company has grown to five offices and over 300 employees throughout Texas, with headquarters in Irving, next to the DFW airport. We are proud members of ASA, ASHRAE, BOMA, CEF, TEXO & USGBC. We represent over 30 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value
added solutions to their complex problems
Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.
We are a fast growing Texas manufacturer’s rep firm that represents commercial HVAC products.
Along with our core business we have a Service, Parts and Rental division. We are seeking a Field Customer Support Representative responsible for driving large vehicles to deliver and pick-up merchandise or other packages, and to install and setup portable cooling equipment at customer job sites. An ideal candidate will be customer service oriented and work well with others. The position requires a high level of correspondence with Project Managers, Service Coordinators and customers.
Prioritizes delivery & pickup schedules, and ability to redirect priorities as needed
Maintains job files and follows up with customer issues
Assists with cleaning of rental fleet including maintenance, repairs
Uses asset tracking software properly to record units in / units out by serial number
Communicates effectively with sales & billing personnel to meet job scope and customer requirements
Flexibility to work overtime/weekends, as required based on business needs
Participates in 24/7 on-call rotation for emergencies
Ability to work within a team or independently with minimal supervision
Represents the company in a positive manner to other trades, contractors and owners
Maintains safe and clean work environment
Performs other duties as assigned
The Required Profile
High School Diploma or equivalent
Must have valid driver’s license with good driving record
Ability to safely operate a delivery vehicle with a gross vehicle weight rating up to 26,000 lbs
Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
Must be able to climb, crawl, stoop, kneel and
must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
Ability to work independently with minimal supervision and balance requirements of multiple and varied duties
Other Skills & Abilities
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Will be required to work in a field environment, multiple customer sites on a daily basis.
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Texas AirSystems, LLC. is an Equal Opportunity Employer
Website : http://www.texasairsystems.com