Job Details

Director Veterinary Field Operations

Company name
PETCO Animal Supplies, Inc.

San Diego, CA, United States

Employment Type

Manager, Operations, Executive

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

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Director, Veterinary Field Operations','United States-California-SAN DIEGO-10850 Via Frontera - NSC Building 1 (0016)','10850 Via Frontera','','San Diego','92127','Operations','!*!Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose:

To transform the services business and to develop the strategy for a differentiated complete care guest experience across all services offerings.  This role will develop and implement business initiatives, price and promotional strategies, increase services sales, and improve services profitability. This position must deliver on Petco’s brand promise to provide a relationship-based and seamless guest experience. 

Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

Strategically position complete care services in alignment with Petco’s brand promise to exceed guest expectations and achieve financial budgets.  Lead the vision for complete care services to build awareness, support and collaboration across the company. 

Work collaboratively with direct reports and the services operations team to set business and financial goals and objectives and be accountable for flawless execution with our guests.

Become the expert on pet services and related products, customer trends, market factors, research and analysis to develop and manage key factors affecting the performance of the complete care services business. 

Identify ways to acquire new guests, retain existing guests and grow market basket for the company to relentlessly improve the complete care services experience.

Simplify processes and flawlessly execute.  Create the most simple, yet impactful price and promotional strategy and marketing plans that ensure the most efficient methods are used to deliver on an excellent guest experience.

Partner closely with services operations to ensure services levels are exceptional and margin is optimized.

Supervisory Responsibility:

Responsibilities include recruiting, interviewing, hiring, training, mentoring/coaching, providing functional guidance, assignment delegation and follow-through, as well as disciplinary action and termination when necessary. Manage two managers plus external agencies. 

Work Environment:

The majority of job responsibilities are performed while seated indoors with little exposure to hazards.  Approx. 10% travel is required to field locations by plane or automobile.


The successful candidate will have excellent leadership, management, supervisory, interpersonal and communication skills.  The ability to listen, synthesize, lead, explain and communicate at all levels will be critical.  A bachelor’s degree and at least ten years as a business, marketing or merchandising leader in a comparable sized organization or equivalent experience developing and executing strategic initiatives (e.g., management consultant) in a larger organization is required. An advanced degree and experience in higher education are strongly preferred.  A minimum of three to five years should have served in a supervisory capacity with proven experience leading cross functional teams to a successful outcome.  This position is deadline intensive and requires the ability to gracefully and seamlessly handle multiple tasks and while simultaneously being highly visible. ','Director, Veterinary Field Operations

Company info

PETCO Animal Supplies, Inc.
Website :

Company Profile
With more than 50 years of service to pet parents, Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy. Everything we do is guided by our vision: Healthier Pets. Happier People. Better World. We employ more than 25,000 partners and operate more than 1,430 Petco locations across the U.S., Mexico and Puerto Rico, including more than 115 Unleashed by Petco locations, a smaller format neighborhood shop; prescription services and pet supplies from the leading veterinary-operated pet product supplier, Drs. Foster & Smith; and The Petco Foundation, an independent nonprofit organization, has invested more than $135 million since it was created in 1999 to help promote and improve the welfare of companion animals. In conjunction with the Foundation, we work with and support thousands of local animal welfare groups across the country and, through in-store adoption events, help find homes for more than 400,000 animals every year.

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