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Job Details

Service Technician Commercial

Company name
Steel City Heating & Air Incorporated

Location
Fort Wayne, IN, United States

Employment Type
Full-Time

Industry
Hvac, Bluecollar

Posted on
Jul 19, 2021

Valid Through
Nov 01, 2021

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Under minimal supervision, performs diagnostic and service work on commercial (5 tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Responsibilities:

Works under minimal supervision to perform commercial service and maintenance calls

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work

Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Delivers excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed

Performs similar/other duties as needed or assigned

Qualifications:

High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with certification required

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Skilled at servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision

Proficient and able to install a basic duct fitting

Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Valid driver’s license with acceptable driving recor

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.

Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

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Company info

Steel City Heating & Air Incorporated

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