Total System Services, Inc.
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are People-Centered Payments, and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Summary of This Role
Drives the product vision for the assigned portfolio. Helps to shape the product roadmap based on client and user feedback, usage metrics and competitive research. Works closely with internal departments (Product Development, Services and Sales) and external stakeholders (customers and partners) to strategically improve the product portfolio. Manages the Product Life Cycle process for portfolio product offerings. Actively supports sales with expertise, consulting, tools, and collateral. Accountable for product P&L including revenue and profit growth for existing and new products in the geographic or vertical markets assigned. Acts as the products’ champion within the company for portfolio product offerings.
What Part Will You Play?
Serves as primary interface / liaison between business stakeholders, development, marketing & support teams for the most complex and unique product offerings.
Leads innovation, defines & maintains the product portfolio roadmaps over 3 a year vision. Product portfolio typically includes products with revenue scopes and margins that are materially impactful to the organization.
Leads collaboration with company business leaders, sales, IT, legal and strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for the product portfolio. Acts independently and uses a wide range of latitude in determining methods and procedures for alignment to product strategy.
Leads competitive benchmarking activities to identify and address product gaps. These include product tear-downs, customer surveys, online research and other benchmarking methodologies. Distills data from the process, develops and ensures maintenance of strategic planning approach for summarizing and communicating the results of aggregate research that will lead to the development of the strategic product roadmap.
Represents the customer; be the champion and voice of customers. Builds impactful, personal customer relationships. Brings the customer's voice into the product life cycle process. Leads and influences product teams to invest and iterate on the right product features.
Works closely with Product Marketing Managers to promote portfolio products both internally and externally and ensure a cohesive message.
Builds product awareness via live / virtual workshops, trainings, webinars etc. Acts as sales overlay, crafting product proposals to client needs. Delivers product demos as required.
Partners with pricing team to validate product market opportunities, drive business case development, and recommend options for operating models based on an understanding of use cases, the competitive landscape, and technology trends.
Evangelizes new products / product features to our clients, working to accelerate their adoption.
Provides inputs for the commercialization vision for product launches
Not an exhaustive list; other duties as assigned.
What Are We Looking For in This Role?
Relevant Experience or Degree in: Computer Science or equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
Typically a minimum of 10 years
Demonstarted track record in product development/management, preferably with cloud based SAAS products and/or with Agile methodologies such as User Centered Design, Lean Startup, XP, or Scrum. Solid business understanding of applicable global regulatory and compliance requirements.
Computer Science or equivalent field from an accredited university.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult. Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects. Barriers to entry such as technical committee and senior management review exist at this level.
Job Complexity - Works on issue that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments.
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Total System Services, Inc.
Website : http://www.tsys.com
The people of TSYS® believe we are part of something bigger. Each and every day, we have the opportunity to touch millions of people and businesses — both a tremendous honor and a huge responsibility. For each of life’s purchases, TSYS is behind the scenes making the process frictionless and safe.