Network Operations Specialist (ITS3)','71019986','Nov 7, 2017','Ongoing','US-CA-Alhambra','','!*!Energy for What’s Ahead
Are you looking to make a difference in your career? We’re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently.
About Information Technology at SCE
The role of IT goes beyond the traditional Information Technology “service provider.” Many of the innovative ideas and projects that shape the company’s future and move SCE forward are dependent on technology. IT employees are at the heart of these projects, collaborating, designing and executing technology solutions that are transforming our industry.
This position is part of Southern California Edison’s Grid Security Operations Center (GSOC) organization supporting SCE’s internal data network which connects and sustains the Bulk Electric System. The GSOC team also supports escalated incidents for SCE’s corporate IT infrastructure, and is a 24x7x365 operations business unit. SCE’s complex network generates a constant stream of challenges which requires employees to be continually innovative to accommodate an evolving set of technologies. Keeping the network reliable ensures that SCE continually powers Southern California.
Provide first-line investigation and diagnosis of escalated issues affecting SCE’s internal data system.
Log all incident details, allocate categorization, and prioritization codes to properly escalate to meet client service level agreements and escalating incidents that cannot be resolved within agreed timescales.
Communicate with clients to provide incident progress, and to notify them of impending changes and outages
Prevent disruptions to service through pro-active event monitoring and interrogating Grid and IT enterprise systems
Maintains an awareness of constant change occurring in the network, systems and application areas to facilitate the identification, analysis, and resolution of potential problems before they are visible to the client
Enforce monitoring requirements prior to deployment of new IT infrastructure
Participate in creating knowledge articles for handling monitoring exceptions
Partner with technology owners to maintain an ongoing support model, documentation, and knowledge for IT infrastructure
Participate & engage in the following IT Service Management Processes:
Release & Deployment Management','!*!Minimum Qualifications:
Cisco Certified Network Associate (CCNA) certification in current standing.
Five or more years of experience in a Network Operation Center (NOC), or Tier 2 support/analyst role supporting a large enterprise company’s network systems and/or infrastructure and providing performance analytics or related functions.
Three or more years of experience with: Cisco Routers/Switches, TCP/IP, Subnets, VLAN’s, Wireless LAN.
Three or more years of experience with IT support on troubleshooting network connectivity issue for end devices by using the following techniques but not limited to:
Experience verifying the health of a networking device.
Three or more years of experience performing basic commands to display VLAN tags, ARP table, routing table, MAC address table, CDP neighbor, in order to troubleshoot and isolate issue.
Experience checking for EtherChannel and trunk links for errors.
Experience with subnetting to provide correct IP address information.
Experience checking if Cisco ISE is in question and know how to bypass it.
Able to work all shifts including weekends and holidays as-needed to support a 24/7 operation.
Three or more years of experience using strong communication skills both verbally and in writing to peers, tiered support and our user community.
Bachelor’s Degree in Computer Science, Information Technology or other related discipline or an equivalent combination of education, training and experience
Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP), ITIL Foundations V3, Microsoft Certified Technical Specialist (MCTS), Microsoft Certified IT Professional (MCITP)
Possesses ten or more years’ experience troubleshooting Local Area & Wide Area Network elements, Firewalls, Microsoft Windows Server-Active Directory, VoIP.
Experience working with transport network operations centers to perform Layer 1 and Layer 2 end-to-end testing
Familiarity with Computer Associates (CA) tool suite to perform alarm and event monitoring of the compute infrastructure
Familiarity with Network and Information Security as well as Security Information Event Management (SIEM) log correlation
Familiarity with tools such as Splunk, NetMRI, nGeniousOne
This position will be supporting the Swing Shift (2:00pm - 10:00pm)
Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of nearly 14 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
Southern California Edison is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
If you require special assistance or accommodation while seeking employment with Southern California Edison, please call Human Resources at (800) 500-4723, and choose option 3 for the Employee Information Center. Representatives are available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580 (Telecommunications device for the hearing impaired - TTY).','Network Operations Specialist (ITS3)
Website : http://www.edison.com/
Edison International�s heritage is based on three core values: integrity in our dealings; excellence in service; and respect for all we serve and our fellow employees. To take us to the next level, we've added two values: continuous improvement in our work and teamwork in our approach to the work.