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Job Details

HOST

Company name
Hard Rock Cafe International, Inc.

Location
Washington, DC, United States

Employment Type
Full-Time

Industry
Disability

Posted on
Mar 15, 2020

Valid Through
Jun 28, 2020

Apply for this job






Profile

Overview
The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities

Opening doors, where applicable 
Welcoming and thanking guests
Answering questions - accurately and politely 
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co-workers, guests and celebrities 
Assisting servers, bussers and managers
Performing opening, closing & side duties \u2013 cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. 
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create \u201cRaving fans\u201d

This job description reflects the position\u2019s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

High School diploma or GED

SKILLS

Remaining calm in a hectic, fast-paced
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.

 
PHYSICAL DEMANDS

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion 
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment 
Ability to travel via auto or airplane for long periods of time

ADDITIONAL REQUIREMENTS

Must be at least 19 years old
Maintaining a well-groomed appearance (\u201chaving a plan\u201d).
Following all uniform guidelines 
Practicing all general safety & sanitation standards
Recycling products, where possible
Maintaining HRC\u2019s 5 core Values and Mission Statement 
This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description 

Additional Details
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL \u2013 SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Company info

Hard Rock Cafe International, Inc.
Website : http://www.hardrock.com/

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