Guest Services Representative

Profile

Guest Services Representative
The candidate will answer incoming calls and transfer within the Firm and to outside numbers using the SDC system. Assign offices to visiting attorneys and clients paying attention and noting all details including technology, secretarial assistance, and supply needs, as well as any and all other important information. Greet guests and walk them to the appropriate conference room, attorney’s office, or visitor office. Reserve meeting space by using EMS conference booking software, noting all details including technology, A/V, catering, supplies and other support needs. Arrange for all catering needs by acting as a liaison between foodservice staff and the person making the reservation to ensure proper food order, delivery time, and charges. Educate requesters on meal, snack, and beverage service types, as well as special event types and pricing for each. Order cars for attorneys and clients, as needed. Add guest names to building security website to allow entry to the building to outside guests. Arrange for temporary internal IDs for visiting attorneys. Perform any other tasks that are needed by anyone who asks, whether in a conference room or visiting attorney office. Bachelor Degree is preferred. Should have 3+ years prior experience in a high-paced customer service environment is required. Microsoft Outlook, Word, Excel, EMS Conference Room Booking, SDC phone system skills is required.

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