It Deskside Support

Profile

IT Deskside Support

The candidate will act as a point of escalation for the high volume services Tier I team as well as provide both over the phone and in person support of Windows 7 and 10 in a virtual desktop environment. Provide technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications). Respond to tickets escalated from Tier I. Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner, Provide friendly, professional support via phone, email and on-site. Independently resolve most issues with Windows 7, 10, and network printers, software and hardware break/fix. Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.). Collaborate with vendors to resolve issues as necessary. Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Should have 2+ years of experience in an IT Help Desk role. Experience in Office 365 and Active Directory Services is required. Experience working with ServiceNow, Salesforce, and VMware is preferred. Working knowledge of Windows 7 and 10 and Microsoft Office suite is required. Basic understanding of Networking is required. Remote access technologies (VPN terminal services, published apps etc.) is required.

Company info

Morgan & Morgan, PA.
201 North Franklin Street 7th Floor
Tampa
Florida
United States 33602
Website : https://www.forthepeople.com/