Customer Relations Manager
Line of Business:
Join us in transforming peoples' lives and their communities!
ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Customer Relations Manager.
About this Line of Business
As one of the industry's largest providers, HomeCare services offers care for more than 20,000 individuals across the country. We deliver quality, compassionate and highly individualized in-home care and support that helps seniors stay at home - all while maximizing their dignity, privacy and independence. Whether our clients are recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.
HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs, as well as differentiated offerings in home monitoring with Rest Assured(R) Telecare that help reduce hospital visits and keep people in their homes longer.
As a(n) Customer Relations Manager you will:
The Customer Relations Manager is responsible for designing and executing referral generating activities. The main function of this position is to develop and maintain relationships with new and existing clients to drive growth. The Customer Relations Manager will also promote services provided by ResCare.
Essential Job Responsibilities:
Convert sales leads to admissions
Develop and implement sales strategies aimed at increasing business on new or existing accounts in collaboration with operational strategies that support growth initiatives
Identify and cultivate new prospects from relationships built with physicians, hospitals, insurance companies, care managers and other referral sources with potential clients
Identify trends and insights, and improve campaign/sales performance based on insights
Direct prospecting and referral efforts in assigned territory
Establish a referral network to drive growth
Build brand awareness and represent brand in a professional manner
Cultivate and maintain favorable contact with key and major accounts by building long-term relationships
Document sales accounts and activities daily
Sustain a record of high sales achievement
Effective communication with operations to understand new sales initiatives and / or to facilitate successful hand off of referrals
Review and analyze sales activities and/or campaign performance to evaluate effectiveness towards sales strategy to be done weekly, monthly or as needed with leadership
Other duties as assigned.
Education, Experience and Certification
Must have executive level knowledge of business development and strategic planning
Must be self-motivated and able to think out of the box with outstanding written and verbal communications skills, strong leadership and problem solving skills
Experience in health/home care, human services, pharmacy and/or other medical outside sales is a plus
College degree or equivalent, marketing and public relations experience, 5 years of brand development experience, 5 years of sales and profit building in a management position
Must have a proven, successful sales track record
Maintains a high level of professionalism and quality standards
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal and oral communication skills
Highly self-motivated and able to work independently with little direction
Keen attention to detail
Public speaking skill is a plus
Excellent follow-up and relationship building skills are a must.
ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
9820 WESTPOINT DR STE 550 , INDIANAPOLIS, IN 46256-3308 USA
We are the nation’s largest private provider of services to people with disabilities; the largest one-stop workforce contractor and the largest privately-owned home care company. ResCare offers residential and support services, education, vocational training and job placement for people of all ages and skill levels. ResCare Residential Services focuses on people with disabilities and youth with special needs and ResCare HomeCare helps seniors who want to age in place. ResCare Workforce Services and ResCare Education and Training Services provide counseling, training and job placement to people of all ages with barriers to employment.We are dedicated and caring people who form a company providing excellent human services that enhance the lives of individuals. With efficiency and effectiveness, we strive to provide the highest measurable quality support for the people and organizations we serve, our employees, our shareholders and our communities. We serve with skill, compassion, respect and care.The ResCare Quality Way is the ideological backbone of the company. Its five principles specify the level of service we commit to provide in our relationship with the world. These principles are: Creating direction Customer focus Employee focus Face-to-face communication Managing for outcomes We at ResCare create direction by envisioning the kind of company we want to be and make that vision a reality by promoting high quality services and enjoying the work we do. We focus on our customers – the people we serve – and also focus on our employees, ensuring that both have their needs met. In keeping with that focus, we use face-to-face communication with our co-workers, associates and the people we support. We use technology to help us in our work, but we believe the best way to talk to someone is the old fashioned way – real human contact. We also manage for the outcome of our work by measuring our successes and always looking for ways to meet the unique needs of all the individuals receiving our services. These are the guiding principles for every segment of the company. The ResCare Quality Way is how we do business and it’s what sets us apart.