Account Resolution Specialist

Profile

Account Resolution Specialist

The candidate will establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them. Will record accurate and detailed notes. Update account status and card member's information into computer system. Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives. Comply with policies and procedures of the firm. Comply with FDCPA and state consumer protection laws. Must have 1+ year of experience in a fast-paced customer service oriented, call center, or collections environment. Strong negotiation and excellent communication skills are required. Should have ability to work efficiently on computerized systems. Collection experience is preferred. Prior call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc. is desired. Knowledge of the FDCPA and State Consumer protection laws is an asset. Bilingual written and oral a plus.

Additional Information

Job ID: 2020-2222

Company info

Zwicker & Associates, P.C.
800 Federal Street
Andover
Massachusetts
United States 01810
Website : http://www.zwickerpc.com/