Engineer 1 Planning amp Design EOS

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Supports Engineering, Operations, and Sales teams with serviceability, pre-sales surveys, address updates, and NMU (Non-Matching Upstream) initiatives. Works with various tools and processes to support intended outcome. Assists in identifying new service areas and resolving customer service complaints.

Job Description

The work schedule is Monday-Friday, typical business hours.

Core Responsibilities:

Assists in serviceability desktop review for residential and commercial individual location requests using current tools and process to resolve within departmental SLA (Service Level Agreement).

Provides cost estimates based on automated tools and basic routing.

Performs fundamental billing system updates for projects and requests.

Responsible for technical updates between address database of records and billing system using New Build process, established tools, and manual efforts.

Provides administrative support for desktop surveys for coax SMB (Small and Medium Business), fiber (Metro E), requested by Sales teams.

Provides support for walkout management for purposes of ROE (Right of Entry), customer requests, etc.

Assists ancillary tools for automated survey process for coax (SMB), fiber (Metro E).

Assists NMU (Non-Matching Upstream) also known as No Matches for billing system and CMTS tools. Includes basic file creation, analysis, coding, and coordinating with BP vendors for file completion.

Effectively communicates with internal customers and functional teams to supply most accurate resolution.

Other duties and responsibilities as assigned.

What You Can Expect:

An encouraging and casual work environment with chances to showcase your skills.

A culture of innovation and continuous learning.

Training, support, and mentoring to expand and evolve your expertise.

For more information into our culture, check out:https://jobs.comcast.com/meet-comcast/our-culture

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at some of the perks and benefits we make available to our employees:

Medical & Dental start day 1.

401(k) Savings Plan.

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Xfinity Services - We offer all employees in serviceable areas discounted digital TV and internet.

Free tickets to Universal theme parks!

Learn more athttps://jobs.comcast.com/life-at-comcast/benefits

Employees at all levels are encouraged to:

Understand our Operating Principles; make them the guidelines for how your job is done.

Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.

We win as a team! - Make big things happen by working together and being open to new insights. Get results and growth.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles and helping us elevate opportunities to do better for our customers.

Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as comprehensive of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com