Guest Services Representative receptionist

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Guest Services Representative (Receptionist)

The candidate will focus on enhancing the brand representation whether by answering phones, greeting and guiding guests, or serving as the single point of contact for “who do I contact” for the office. Answer incoming calls and transfer within the Firm and to outside numbers. Serve as the single point of contact for all calls acting as the information “hub” of the office knowing where to transfer calls and what departments/employees can assist callers. Conduct on-line research or search databases to assist internal callers across the firm. Answer vendor inquiries and direct them to appropriate contacts and locations. Reserve meeting space using conference booking software, noting all details including technology, A/V, catering, supplies and other support needs. Arrange for all catering needs by acting as a liaison between the foodservice staff, Conference Center Coordinator, and the person making the reservation to ensure proper food order, delivery time, and charges. Educate requesters on meal, snack, and beverage service offerings. Serve as the first point of contact; greeting guests and K&E personnel in a professional, friendly and hospitable manner. Arrange for temporary IDs (keycards) for visiting attorneys and K&E employees. Add guest names to building security to allow outside guests entry to the building. Assist visiting attorneys with requests such as secretarial support, car services, and messenger services. Assist visitors to the conference center with light secretarial duties, i.e., printing, copying, faxing, etc. if necessary). Submit office and building maintenance requests into the proper databases. Monitor the Conference Center mailbox and respond to email and office correspondence in a timely manner. Perform other clerical duties, as assigned. Dispense drugs (aspirin, non-aspirin, antacids, Band-Aids, first aid cream and antiseptic spray) in appropriate situations. Any other functions/duties as assigned by management. Associate’s or Bachelor’s degree is preferred. Should have 3+ years prior experience in a high-paced customer service or hospitality environment. Receptionist/administrative experience are preferred.

Additional Information

Job ID: 6879. Send resume.

Company info

Kirkland & Ellis LLP
555 South Flower Street Suite 3700
Los Angeles
California
United States 90071
Phone : 213-680-8358
Website : https://www.kirkland.com