Receptionist/administrative Specialist

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Receptionist/Administrative Specialist
The candidate will be providing reception, answering, and routing calls on a multi-line phone system. Document scanning, copying, and mailing. Working independently at times filing legal documents in the dedicated file room. Consistently and accurately updating case management systems. Retrieving and responding to a variety of clients and internal firm requests via phone or email.  Learning basic legal documents and terminology. Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence. Providing exceptional customer service to clients at every level of interaction. Providing support to attorneys in a high volume, time-sensitive atmosphere. Maintaining strict confidentiality of client and borrower information and firm processes. Performing other duties and responsibilities as needed. Must have excellent verbal and written communication skills. Must have proficiency in MS Office suite. Must be committed to providing exceptional customer service. Must be able to work with others in a congenial and team-oriented manner. Must be self-motivated. Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change. Must have excellent attention to detail. A high school degree is required. A College degree is strongly preferred. Must have recently graduated from college or have 2-3 years of relevant experience. Need to possess the willingness to work well in a team environment as well as the ability to work independently at times.

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