Analyst 2 Business Process Effectiveness

Profile

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for a variety of programs involving business reengineering efforts that support operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define current processes that support the Marketing, Provisioning, Customer Care and Technical Operations and defines the future state that will be enabled through technology. Works with moderate guidance in own area of knowledge.

Job Description

Presently, this position is virtual / work-from-home. This role is expected to return to the Atlanta, GA office when it is safe to do so.

Core Responsibilities

Works independently to collect complex business requirements and convert them into Functional/system requirements.

Acts as a resource to users of the software to address questions/issues.

Analyst will be assigned to a project to learn: the scope, requirements, what process is done today, how to solve the problem, what is going to happen with the tool, document process steps, and influence stakeholders into agreement.

Analyst will test application and work with end users for testing, implementation, training, and creating a guide.

Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.

Works closely with Project Managers on different initiatives and to support all business segments.

Develops scalable processes to support and benefit the Company's architecture vision.

Deconstructs technical concepts and metrics to facilitate process development.

Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.

Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.

Develops repeatable and thus scalable, plans and processes to speed time to market and improve operational efficiency.

Interacts closely with matrixed cross-functional teams (both field and corporate) to secure alignment.

Diagnoses, corrects, and documents issues, risks and problems using Quality Assurance (QA) practices.

Consistent exercise of independent judgment and discretion in matters of significance.

Will pursue certification such as CBAPT (Certified Business Analyst).

Regular, consistent, and punctual attendance.

Other duties and responsibilities as assigned.

Job Specifications:

1-3 years of analytics experience.

Ability to create test cases and executive them during UAT.

Exposure to task management tools.

Experience compiling large data sets, creating ad hoc analysis from varying data sources, and data visualization to quantify the impact and provide actionable executive-level reports to tell the story using data.

Skills in identifying key points of interest, data issues, patterns, deviations, and anomalies during analysis.

Excellent written and verbal communication to effectively communicate in a clear and concise manner to and across higher levels of the organization. Ability to create presentable information in a variety of formats (charts, graphs, tables) that help leadership and all stakeholders understand.

Works on problems requiring judgment and in-depth evaluation of multiple factors.

High initiative to seek out opportunities, process improvements, innovations, projects, trainings, and to expand knowledge.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com