Job Details

Allied Universal Account Manager

Company name
Allied Universal

Location
Birmingham, AL, United States

Employment Type
Full-Time

Industry
Account Management, Business Development, Law Enforcement, Military

Posted on
Nov 13, 2020

Valid Through
Feb 26, 2021

Apply for this job






Profile

Overview
At Allied Universal® our Security Professionals assist clients, and the public at large, by providing essential jobs that keep our communities safe and secure.  During this time, we need your help more than ever.  We have immediate employment opportunities.  Allied Universal also employs an interview process you can complete from the comfort of your home through our online application and video interviewing technology.  We are North America\u2019s leading security services provider with over 200,000 phenomenal employees and invite you to apply to join the team.
Job Description
Allied Universal is looking to hire an Account Manager. The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.  Meet or exceed financial & operational goals; provide quality customer service.   Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required.
 
Essential Functions

Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Additional Responsibilities

Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately.
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal\u2019s corporate training standards.
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.
Valid guard card/license, as required in the state for which you are applying.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

Qualifications

Four year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships.
Experience in hiring, developing, motivating and retaining quality staff.
Outstanding interpersonal and communications skills required.
Ability to work in a team-oriented management environment with the ability to work independently.
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Previous payroll, billing and scheduling experience preferred.
Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

Closing
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America\u2019s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUS.com.
 
We
proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Requisition ID2020-480114

Company info

Allied Universal
Website : http://www.aus.com

Similar Jobs:
Territory Sales Account Manager
Location : Birmingham, AL
For Employers Territory Sales Account Manager Enviro-Master Services Birmingham, AL, US 2d ago source : ZipRecruiter, Inc. Job Description Territory Sales Account Manager Enviro-Master Services of Birmingham Enviro-Master Services...
Production Account Manager - Media
Location : Adamsville, AL
Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multi screen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.JOB SUMMARYThe Produc...
IT company seeks Outside Sales Executive for Alabama territory. We help design the network and select the hardware, software, telephone, infrastructure, and maintenance solutions that are right for each customer. Complete benefits...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2020 EmploymentCrossing - All rights reserved. 21 192