Collection Specialist

Profile

Collection Specialist

Duties: The candidate will consistently, efficiently, and lawfully contact consumers who are behind on accounts. Professionally and respectfully persuade consumers to pay to bring and keep their account current. Ensure the information we depend on to contact and collect from these consumers is accurately maintained. Deliver a consistent and professional level of service at all times. Achieve set revenue targets and call quality objectives. Advise and influence clients’ customers on the payment options for debt recovery. Handle each call promptly and in the correct manner, updating records accordingly. Input customer related data accurately and efficiently. Take responsibility for resolving disputes, ensuring that caller concerns are answered correctly and all parties are notified. Decide on the correct action when negotiating payments. Complete any administrative tasks as required for the efficient running of the call center. Support additional consumer service requests. Spend a vast majority of your time signed on to our dialer to handle consumer phone calls. Support consumer requests, including processing one-time and recurring phone payments. While speaking with consumers will work to identify additional contact information. Need to be open to ongoing feedback aimed at improving performance.

Company info

Hayt, Hayt & Landau, LLP .
1010 Huntcliff Suite 1200
Atlanta
Georgia
United States 30350
Website : https://haytfla.com/