Senior Agile Program Manager L3 - FLEX

Profile

See yourself at Twilio
Join the team as our next Agile Program Manager L3
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to
be a key contributor within the Flex Business Operations Team.
You have a lean - agile mindset and experience implementing concepts such as flow, kanban, lean etc., improving business agility.
You will help define and support a non-textbook, lightweight set of base principles and best practices for our Agile-diverse Flex teams that will empower them to deliver their chosen work with predictability and consistency. You will serve as a trusted advisor to Product and Engineering teams and stakeholders, helping them flow value to our customers with a high degree of predictability and consistency.
Responsibilities
In this role, you’ll:
Serve as a Scrum Master for 2 - 3 teams. Adopt a contagiously positive attitude about Agile, ensure “flow” is happening, facilitate Scrum events, ensure visibility into dependencies, impediments, and progress using Agile-forward practices
Help identify framework-agnostic solutions to trouble spots within Flex process
Work collaboratively with other Twilions who may approach their work differently to track cross-organizational dependencies and promote the success of Flex.
Be an agent of change as we strengthen our Agile skills across the organization. Provoke and facilitate discussion and conflict resolution within your Scrum Teams.
Enable teams to deliver on committed work by identifying, and coaching through, root causes of rollover, missed commitments, excessive unplanned work.
Consistently raise the bar, and drive a culture of realistic expectations management
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Ability to prioritize, block & tackle, and influence others towards responsiveness & accountability
Possess a flexible, service-oriented style with a strong understanding of the problem determination/problem resolution process
Is a uniter, with a consistent track record of of being the focal stakeholder to align cross-program communication, with a focus on helping
Flex reduce the need for cross-functional collaboration
Recognize areas for process improvement relative to customer’s lifecycle, standards, and supporting processes
Has consistent and measurable success with improving organizational efficiency and program effectiveness using a variety of both standard and more novel approaches
Possesses second-to-none intellectual curiosity and deep compassion for people
Desired:
Has 7 years of relevant experience working with cross functional teams as partners with a common goal, and demonstrates 5 years as a successful agilist and change agent, preferably in a B2B SaaS environment
Scrum Master certification required - sufficient breadth and depth of experience solving problems across Product and Engineering with Lean - Agile mindset.
Location
This role will be based in our
Denver, Colorado (Remote for the duration of the pandemic)
office.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****,000
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Important COVID-19 Guidance (For candidates applying to roles in the United States):
To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.

Company info

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