Solutions Engineer - FreeWheel - Programmatic

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

We seek an experienced, passionate, and highly motivated Solutions Engineer to bring our technology to life each day, establishing and exemplifying best practices in product activation, acting as the key technical expert in the execution of FreeWheel's, and our clients', most strategically important implementations, and illuminating client usage in support of improving FreeWheel's offerings. This particular role is focused on clients who use our MRM technology to operate a marketplace-based business and includes support for both external clients and our own internal teams spanning Operations, Sales, and Product. Because of the broad purview, this team must communicate with customers across all professional levels and partners frequently, finding clever solutions to complex problems leaning into a highly consultative approach. Expanding FreeWheel's capabilities for markets-based use cases is an area of heavy investment for FreeWheel, and thus there is a great need for quick-thinking and creativity in a rapidly changing environment. As the hub of configuration design and product usage, this position is also tasked with developing and sharing best practices across FreeWheel and providing support to Client Services, standardizing proven solutions for the improvement of team performance, and acting as a leader and trusted expert both internally and externally.

Job Description

FreeWheel's client services philosophy is based on establishing long-standing client relationships formulated foremost on trust. As such, other key elements and duties of a successful Solutions Engineer include:


Develop and document business and technical solutions for client project execution

Ensure the technical execution of FreeWheel's most demanding client initiatives

Address major escalations and client-wide difficulties, assist in complex implementations, and clarify appropriate resolution paths for new or unclear use cases

Act as primary liaison between Client Team and product development teams for matters related to the SE clients, providing guidance and feedback on product usage and gaps or needs

Provide advice to Marketing, Product Marketing and Revenue Development on 'story', materials, and product features

Provide primary technical expertise in FreeWheel's most highly strategic pre-sales efforts

Participate in pre-sales efforts in which a prospect's needs may exceed the generalized expertise of dedicated Sales Engineers

Provide training to our internal teams, and occasionally to our clients

Align with Client Solutions management team to identify recurring needs within the team


About you:


BA/BS degree required

5 years experience in the online advertising/internet marketing or video/television technology in a client-facing capacity

Deep product knowledge of a specific FreeWheel product area, at a technical, functional and strategic level

Strong conceptual and strategic understanding of ORTB and programmatic in general with an eye towards use of header bidding technologies

2 years experience working with FreeWheel or relevant experience with leading SSP or DSPs

Strong technical skills and consultative skills

Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client's executive level as well as to developers or other client experts

Demonstrate a track record of exemplary software implementation and systems integration skills

Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements

Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions

Excited to help large companies manage their successful use of enterprise-focused technology.

Experience in or proven aptitude for development of standardized best practices and processes

Ability to evaluate customer requirements and lead in the determination of internal priorities


In addition, we highly value individuals who are:


Incredibly smart and excited about learning...

... but are ego-free and know when to seek guidance or input

Self-motivated, comfortable working independently, and thrive in a small company

Optimistic with a strong sense of humor

Genuinely intrigued by the opportunity to help reshape television as we know it


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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