Director Compliance

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Director, Compliance
Duties: Maintain a written CMS that implements an effective risk-based compliance system and promotes compliance accountability across the organization, including identification of risk, control gaps, root cause analysis, and mitigation strategies. Implement policies and procedures and program training that promote processes that align with CMS and regulatory requirements. Oversee routine compliance-oriented tasks such as vendor management; review of consumer facing communication information, to include websites, letter content and telephone scripts; and oversee remediation plans. Lead the efforts to automate compliance and enterprise risk management to include: Complaint Management metrics. Implement Compliance Business Audits, Identify Internal Controls and work through Action Plans. Manage statutory and regulatory updates. Exercise due diligence strategies on Client Onboarding practices. Implement controls, compliance audit, monitoring and testing programs to prevent, identify and correct noncompliance with regulatory requirements, including call monitoring for call center operations. Coordinate the compliance review board, consisting of executive management. Hold regular meetings as appropriate with various business units to document compliance and assess and advise on regulatory matters. Lead cross functional teams and partner across divisions as appropriate. Partner and provide guidance to Internal Audit on internal business unit risk components and remediation efforts. Report, through the General Counsel/Chief Compliance Officer, to the Board of Directors and Executive management regarding metrics and trends, risks and best practices. Respond to regulatory inquiries, examinations, and investigations, and build and maintain on-going relationships with regulatory examiners, outside counsel and industry compliance leaders. Support other functions and responsibilities of the department. Readily adapts to change in the work environment and manages competing demands. Assist with special projects as necessary and perform all other duties and responsibilities as assigned.

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