Service Center Representative

Profile

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU’s staff by providing prompt and accurate financial data and maintaining financial security.
Education and Experience Preferred           
One year customer service experience. 
Excellent member service skills.
Strong communication skills.
The ability to thrive in a fast-paced environment.
Comfort navigating our e-services suite.
A passion to learn about the credit union and our products and services.
Enthusiasm to launch new service channels to enhance member service.
We are always looking for great candidates to join our team.
Apply for a Career with **MEMBERS ONLY**SIGN UP NOW***. Online
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer.
Service Standards
At TBACU, our service has one focus –
YOU
! By joining our team, you are committing to follow and support our Service Standards. Our Service Standards are the key ingredient to building lifelong relationships with our members and each other.
YOU
will receive an immediate and friendly greeting.
YOU
will be serviced with a smile.
YOU
will be addressed by name.
YOU
will be given our full attention.
YOU
will receive recommendations to improve your financial well-being.
YOU
will be treated with courtesy and respect.
YOU
will be thanked for your business.
Volunteering in the Community
Serving our community is a part of the mission at **MEMBERS ONLY**SIGN UP NOW***.. In 2022, our staff volunteered 2,102 hours. Each full-time employee is provided a paid volunteer day to work with the organization of their choice and give back.
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Disclosures
Web Accessibility Statement
If you are using a screen reader or other auxiliary aid and are having problems using this website, please **** for assistance. All products and services available on this website are available at all **MEMBERS ONLY**SIGN UP NOW***. full-service locations.
^APR = Annual Percentage Rate | APY = Annual Percentage Yield
Equal Housing Opportunity Act. NMLS ID# 472280
Your savings federally insured to
at least $250,000 and backed
by the full faith and credit of the United States Government.
Branch Hours
Monday – Friday, 9 am – 5 pm
Service Center Hours
Monday – Friday, 9 am – 5 pm
231.946.7090 or 1.800.678.0987
After Hours Member Support
Monday – Friday, 8 am – 9 am, 5 pm – 8 pm
Saturday, 8 am – 5 pm
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Company info

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